Maria Cruz
Opa-locka,FL
Summary
Customer Service, Administrative, and Sales Support Professional with over 12 years of experience supporting high-volume customer environments within retail and service-driven organizations. Highly skilled in managing inbound calls, processing financial transactions, resolving customer inquiries, performing office administration, and supporting sales initiatives. Bilingual in English and Spanish with strong attention to detail, organization, and communication skills.
Overview
14
14
years of professional experience
Work History
Senior Customer Service & Administrative Representative
Rooms To Go
Miami, FL
05.2012 - Current
- Serve as a primary point of contact for customers, managing a high volume of inbound calls related to orders, deliveries, billing, payments, and account inquiries
- Research, troubleshoot, and resolve customer concerns efficiently while maintaining a professional and courteous approach
- Process cash, credit card, and electronic payments accurately in accordance with company policies and internal controls
- Perform office management and administrative duties including scheduling, documentation, filing, reporting, and coordination between departments
- Support sales operations by assisting customers with credit applications, financing questions, and product-related inquiries
- Drive sales support efforts through proactive follow-up, order tracking, and issue resolution to ensure successful order completion
- Maintain accurate customer records and update internal systems to ensure data integrity and compliance
- Train and support new employees on customer service standards, office procedures, and system navigation
- Utilize multiple computer systems and office technology simultaneously in a fast-paced environment
Education
High School Diploma - undefined
Abraham Lincoln High School
Philadelphia, PAMedical Billing & Coding Specialist
Florida National University
Hialeah, FL01.2021
Skills
- Customer Service Excellence
- High-Volume Call Handling
- Office & Administrative Management
- Transaction Processing (Cash & Credit)
- Issue Resolution & Research
- Sales & Financing Support
- Customer Account Assistance
- Data Entry & Documentation
Timeline
Senior Customer Service & Administrative Representative
Rooms To Go
05.2012 - Current
High School Diploma - undefined
Abraham Lincoln High School
Medical Billing & Coding Specialist
Florida National University