Maria Cruz
San Diego,CA
Summary
Experienced hospitality professional with over five years in customer service. Skilled in managing high-volume environments and dedicated to delivering exceptional customer service for consistent positive experiences.
Overview
5
5
years of professional experience
Work History
Server/Cashier
El Barbeque LLC
San Diego, CA
03.2023 - 10.2023
- Delivered food and beverage orders promptly while providing exceptional customer service in a fast-paced environment.
- Demonstrated attention to detail in accurately assembling orders, verifying contents, and including necessary condiments or utensils.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
Server/Server Assistant
El Chingon
San Diego, CA
10.2021 - 08.2022
- Exceptional customer service and communication skills in high-end nightlife environments.
- Restocked bar items such as napkins, straws, cups, and glassware as necessary.
- Assisted servers by helping to set up tables, welcome guests, serve food and drinks, and clear tables promptly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Lead Host/Supervisor
Sugar Factory American Brasserie
San Diego, CA
02.2019 - 06.2021
- Collaborated with management to implement standard procedures for greeting guests, managing reservations, and handling customer inquiries.
- Monitored and maintained a welcoming atmosphere in the restaurant, ensuring a positive and enjoyable dining experience for guests.
- Managed reservation book and coordinated with servers to optimize table turnover and maximize seating capacity.
- Assisted in training new hosts on company procedures and policies.
Skills
- Proficient in MS Office (word, Excel, Powerpoint)
- Fluent in English and Spanish
- Cross-Functional Communication
- Training and Development
References
References available upon request.
Timeline
Server/Cashier
El Barbeque LLC
03.2023 - 10.2023
Server/Server Assistant
El Chingon
10.2021 - 08.2022
Lead Host/Supervisor
Sugar Factory American Brasserie
02.2019 - 06.2021
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