Maria Cruz
San Diego,CA
Summary
Experienced hospitality professional with over five years in customer service. Skilled in managing high-volume environments and dedicated to delivering exceptional customer service for consistent positive experiences.
Overview
7
7
years of professional experience
Work History
Cashier/Server
El Barbeque LLC
San Diego, CA
03.2023 - 10.2023
- Delivered food and beverage orders promptly while providing exceptional customer service in a fast-paced environment.
- Demonstrated attention to detail in accurately assembling orders, verifying contents, and including necessary condiments or utensils.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
Host/To Go
El Chingon
San Diego, CA
09.2021 - 12.2022
- Exceptional customer service and communication skills in high-end nightlife environments.
- Successfully balanced multiple tasks such as managing reservations, seating guests, and taking orders.
- Answered several to-go orders phone calls per shift, discussing menu options over the telephone and accurately estimating the time of pick up.
- Engaged with guests making food and beverage decisions, and advising on menu item availability, special and popular meal combinations, and drink pairings.
Lead Host/Server
Sugar Factory American Brasserie
San Diego, CA
03.2019 - 06.2021
- Collaborated with management to implement standard procedures for greeting guests, managing reservations, and handling customer inquiries.
- Managed reservation book and coordinated with servers to optimize table turnover and maximize seating capacity.
- Knowledgeably recommended menu items based on customer needs and preferences, including up-selling complimentary dishes and drinks.
- Delivered prompt, accurate service while assisting other servers during peak hours and seasons.
Barista
Village Cafe
SAN DIEGO, CA
03.2017 - 09.2018
- Prepared and served specialty coffee drinks and teas, and up-selling recommended pastries and cookies to match beverage orders.
- Manage inventory by replenishing coffee bean supply, stocking coffee brewing equipment, and ensuring sufficient supply.
- Created coffee orders, cleaned and maintained espresso machines, coffee grinders, and blenders.
- Developed creative and appealing latte art techniques,
Skills
- Proficient in MS Office (word, Excel, Powerpoint)
- Fluent in English and Spanish
- Cross-Functional Communication
- Customer Service
- Team Work
- Critical Thinking
Timeline
Cashier/Server
El Barbeque LLC
03.2023 - 10.2023
Host/To Go
El Chingon
09.2021 - 12.2022
Lead Host/Server
Sugar Factory American Brasserie
03.2019 - 06.2021
Barista
Village Cafe
03.2017 - 09.2018
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