Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Fick

Salt Lake City,UT

Summary

Motivated employee experienced in enhancing guest satisfaction and operational efficiency. I excel in guest relationships, communication and organization. I have extensive experience in hospitality and handling guest concerns and special needs in a professional environment.

Overview

5
5
years of professional experience

Work History

Front Counter Lead

Les Barbeque LLC
06.2024 - Current
  • Organized and managed front counter displays, keeping them updated with new promotions and menu items, enticing customers to try new products.
  • Collaborated with kitchen staff to ensure timely preparation of orders, enhancing overall customer experience.
  • Managed cash register transactions with precision, ensuring accurate handling of customer payments.
  • Enhanced customer satisfaction by providing efficient and friendly service at the front counter.

Hostess

Romanos Macaroni Grille
03.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Server

Nias Restaurant
04.2020 - 02.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Student Esthetician

American Barber And Beauty Academy
04.2023 - 09.2023
  • Performed facials, waxing, massage, and beauty services for paying clientele.
  • advanced knowledge and training in Dermalogica skincare and procedures.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Shift Lead

Dunkin’ Donuts
11.2022 - 03.2023
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.

Crew Member

Dunkin’ Donuts
09.2019 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

License - Esthetics

American Barber And Beauty Academy
Reading, PA
09.2023

Advanced Training - Aging Skin Treatment & Procedure

Rothman Institute Dermalogica Loft
King Of Prussia, PA

High School Diploma -

Oley Valley Senior High School
Oley, PA
05.2022

Skills

  • Guest Satisfaction
  • Quality Inspection and Control
  • Collaborative Environments
  • Conflict Resolution
  • POS Inventory System Operation
  • Managing Operations and Efficiency
  • Customer Consultations
  • Product Promotion
  • Care Regimen Design
  • Spa Retail Sales
  • Spa Treatment Services Expertise
  • Skincare Services
  • Schedule Management

Timeline

Front Counter Lead

Les Barbeque LLC
06.2024 - Current

Hostess

Romanos Macaroni Grille
03.2024 - Current

Student Esthetician

American Barber And Beauty Academy
04.2023 - 09.2023

Shift Lead

Dunkin’ Donuts
11.2022 - 03.2023

Server

Nias Restaurant
04.2020 - 02.2024

Crew Member

Dunkin’ Donuts
09.2019 - 03.2020

License - Esthetics

American Barber And Beauty Academy

Advanced Training - Aging Skin Treatment & Procedure

Rothman Institute Dermalogica Loft

High School Diploma -

Oley Valley Senior High School

Similar Profiles

CREATE PROFILE
Emily Fick