MARIA CUEVAS
Riverside,USA
Summary
Customer Support Specialist with 18 years of experience in high-pressure environments. Expertise in managing large volumes of inquiries and resolving complex issues to enhance client satisfaction. Strong communication, organizational, and problem-solving skills utilized to build trust and foster positive relationships. Bilingual in English and Spanish, effectively connecting with diverse customer bases and collaborating across teams.
Overview
22
22
years of professional experience
Work History
Business Analyst – Secretary
HD Roofs Inc
Santa Ana, CA
12.2006 - Current
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and implementation of cost-effective solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Developed documentation to support training efforts, improving employee understanding of systems and procedures.
- Boosted customer satisfaction levels by identifying areas for improvement and proposing actionable solutions.
Owner
Divine Party Rental
Santa Ana, CA
12.2018 - 04.2020
- Increased customer satisfaction through efficient business processes and exceptional service.
- Built strong relationships with clients, resulting in repeat business and referrals.
- Handled budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to attract new customers and increase brand awareness.
- Negotiated contracts with suppliers, reducing costs and improving service.
- Managed daily operations and led a high-performing team to meet company goals.
Receptionist
Home Funding of America
Tustin, CA
01.2005 - 12.2005
- Addressed inquiries and scheduled appointments, enhancing customer experience.
- Managed front desk duties including calls, emails, and visitor greetings.
- Maintained organized systems for documentation and client communication.
Crew Trainer
McDonald's Restaurant
Santa Ana, CA
06.2003 - 01.2005
- Trained new employees and ensured smooth onboarding.
- Monitored performance and provided feedback.
Education
GED -
Newbridge College
Santa Ana, CA06.2006
Skills
- Customer Service
- Communication (Verbal & Written)
- Conflict Resolution
- CRM Tools
- Multi-Line Phone Systems
- Schedule & Calendar Management
- Email Management
- HIPAA Guideline Compliance
- Team Collaboration
- Documentation & Reporting
- English and Spanish fluency
- Client relationship management
- Multitasking and organization
- Problem-solving
Languages
- English - Fluent
- Spanish - Fluent
Timeline
Owner
Divine Party Rental
12.2018 - 04.2020
Business Analyst – Secretary
HD Roofs Inc
12.2006 - Current
Receptionist
Home Funding of America
01.2005 - 12.2005
Crew Trainer
McDonald's Restaurant
06.2003 - 01.2005
GED -
Newbridge College