Maria Curiel
Peoria,AZ
Summary
Dedicated kids caregiver with experience at Peoria in Home Daycare, providing exceptional bilingual customer service and emotional support. Recognized for problem-solving abilities and a compassionate approach, effectively resolving complex inquiries while maintaining a calm demeanor. Strong organizational skills and cultural awareness enhance client relationships and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Peoria in Home Daycare
08.2014 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
- Utilized [Language] proficiency to build relationships with [Language]-speaking customers.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
ESL - Education
12.1993
Neurolinguistic - Teaching English As A Second Language
06-1993
High School Diploma -
05-1981
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Verbal and written communication skills
- Strong ethics
- Housekeeping
- Fluent bilingualism
- Cultural awareness
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Critical thinking
- Excellent communication
- Decision-making
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Certification
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Caregiver - Peoria in Home Daycare
08.2014 - Current
UAG - ESL, Education
UNICO Universidad Autonoma De Guadalajara - Neurolinguistic , Teaching English As A Second Language
Universidad Autonoma De Guadalajara - High School Diploma,
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