Maria Curiel
Inglewood,CA
Summary
Customer-focused with 6+ years of experience delivering excellent service, maintaining accurate inventory, and supporting high-volume retail operations. Skilled in merchandising, stock rotation, order fulfillment, and the ability to thrive in fast-pased environments. Consistently supports team success through adaptability, attention to detail, and a positive attitude.
Overview
11
11
years of professional experience
Work History
Parts Sales Manager
AutoZone
08.2024 - Current
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained staff on effective sales techniques and customer service best practices.
- Analyzed sales data to identify trends and develop targeted marketing strategies.
- Led team meetings to align goals, share updates, and motivate staff performance improvements.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Supports cashiering team during high-traffic periods by confirming prices, processing payments, and assisting with refunds.
- Recommend products to customers based on needs, preferences, and budget, increasing satisfaction and loyalty.
- Process returns by evaluating item condition and ensuring accurate return-to-stock procedures, including DC returns.
- Prioritize and move inventory between locations to support timely deliveries and effective workflow.
- Ensure label accuracy and correct product placement using Matrix and other inventory tools.
- Keep racks, bins, displays, and sales floor areas clean and visually appealing.
- Report product shortage discrepancies, and inventory issues to management for timely resolution.
Sales Associate
Boost Moblie
02.2023 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store displays and ensured merchandise was organized and visually appealing.
- Collaborated with team members to achieve sales goals and improve customer engagement.
- Educated customers on mobile plans, devices, and promotions to drive sales growth.
- Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty.
- Conducted inventory checks to maintain stock levels and reduce discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Performed cash, card, and check transactions to complete customer purchases.
Market Team Member
Target
01.2020 - 01.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring products were easily accessible and visually appealing.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborated with team members to restock shelves and maintain inventory levels across departments.
- Executed promotional displays in accordance with company guidelines to drive sales and customer engagement.
- Participated in training programs for new team members, fostering a collaborative work environment.
- Supported store operations by assisting with opening, closing, and daily maintenance tasks as needed.
- Contributed to a positive work environment by effectively communicating with colleagues and collaborating on tasks.
- Conducted regular price checks, ensuring competitive pricing and alignment with company guidelines.
- Promoted special offers and events to drive traffic into the store, boosting overall sales figures.
- Enhanced store appearance by maintaining clean and well-organized displays for optimal customer experience.
- Implemented visual merchandising guidelines for consistent branding across all displays within the store space.
- Reported damaged or missing merchandise to management to minimize losses and identify areas of concern.
- Cleaned and sanitized work areas, equipment and display cases to minimize contamination risks.
- Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Replenished merchandise displays by receiving, checking in, and stocking a wide range of vendor products.
Meat Wrapper
Superior Grocers
06.2015 - 12.2019
- Wrapped and labeled various meat products to ensure freshness and compliance with safety standards.
- Maintained cleanliness and organization of work area to promote efficient operations.
- Assisted customers by providing product information and recommendations for meat selections.
- Operated packaging machinery accurately to produce consistent portion sizes and enhance efficiency.
- Collaborated with team members to streamline workflow during peak hours, improving overall service speed.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment of stock.
- Trained new staff on wrapping techniques and safety procedures, fostering a knowledgeable and skilled team environment.
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Replenished cases through shifts to maintain consistent sales.
- Kept shelves and display cases organized, products fronted and expired items removed.
- Reduced waste by accurately measuring and cutting appropriate portions of meat according to customer requests.
- Improved efficiency by properly labeling all wrapped meats with relevant information such as weight, price, and expiration date.
- Unloaded new product from delivery vehicles and moved efficiently to cooler and freezer for proper storage.
- Minimized spoilage by using first-in-first-out stock management processes.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Stocked, rotated and priced merchandise to meet store standards.
Education
High School Diploma -
Alain Leroy Locke High School
Los Angeles, CASkills
Merchandising & Display Management
Stock Rotation & Inventory Control
Order Fulfillment (Curbside Delivery)
Promotional Pricing & Tag Updates
Problem Solving & Troubleshooting
Cashiering / Payment Processing
Work Planning & Prioritization
Damage Item Processing
Return & Refund Accuracy
Cross-Department Collaboration
Timeline
Parts Sales Manager
AutoZone
08.2024 - Current
Sales Associate
Boost Moblie
02.2023 - 07.2024
Market Team Member
Target
01.2020 - 01.2023
Meat Wrapper
Superior Grocers
06.2015 - 12.2019
High School Diploma -
Alain Leroy Locke High School