Maria Dagg
Granada Hills,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Case Manager
Windsor Terrace Health Care Center
04.2021 - Current
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Facilitated cases involving guardianship, well-being, financial burden and housing needs.
Charge Nurse / Case Manager
Mountain View Convalescent Hospital
01.2008 - 04.2021
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collaborated with other healthcare professionals to provide quality patient care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Reduced medication errors by establishing stringent medication administration procedures.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Quality Assurance Nurse
St Francis Palliative Care
11.2019 - 12.2020
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Implemented process improvements that resulted in reduced documentation errors, enhancing overall record-keeping accuracy across all departments involved in patient care delivery.
Charge Nurse
Royal Haven CHLF
11.2016 - 10.2019
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collaborated with other healthcare professionals to provide quality patient care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
Home Health Nurse
Amity Home Health
09.2016 - 11.2016
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Facilitated smooth transitions from hospital discharge to home-based care by coordinating necessary resources and support systems.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
Charge Nurse Sub Acute
North Valley Nursing Center
03.2005 - 08.2016
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Cared for patients' wounds and changed dressings.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
Hospice Nurse
All Care Hospice
06.2005 - 12.2007
- Improved patient comfort by providing compassionate end-of-life care and symptom management.
- Educated community groups about the benefits of hospice care services while dispelling common misconceptions and stigma surrounding end-of-life care.
- Maintained up-to-date knowledge of current research findings in palliative care nursing practice through ongoing professional development opportunities.
- Assisted in training new hospice nurses, sharing expertise in end-of-life care best practices.
Business Owner
Koester Care Manor
09.1998 - 12.2006
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Quality Assurance /Marketing Coordinator
St. Ann Hospice
04.1999 - 12.2003
- Implemented metrics-driven reporting to analyze campaign performance and inform future decisionmaking.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Answered general marketing department inquiries by email, phone, and mail.
- Spearheaded influencer marketing initiatives, fostering valuable partnerships for increased brand awareness.
Education
Vocational Nursing - Licensed Vocational Nurse
Casa Loma College
Van Nuys, CASkills
- Progress Evaluations
- Resource Management
- Patient Assessments
- Treatment Planning
- Referral Coordination
- Interdisciplinary Collaboration
- Utilization review
- Multitasking
- Interpersonal Communication
- Infection Control
- Certified in CPR/AED
- Tracheostomy Care
Additional Information
References:
Mariphel Javellana, RN (818) 319-8056
Jeftha Quirino, LVN DSD (818) 217-6008
Tess Gingco, RN (661) 713-5718
Runnette Herrera, RN (818) 434-4465
Timeline
Case Manager
Windsor Terrace Health Care Center
04.2021 - Current
Quality Assurance Nurse
St Francis Palliative Care
11.2019 - 12.2020
Charge Nurse
Royal Haven CHLF
11.2016 - 10.2019
Home Health Nurse
Amity Home Health
09.2016 - 11.2016
Charge Nurse / Case Manager
Mountain View Convalescent Hospital
01.2008 - 04.2021
Hospice Nurse
All Care Hospice
06.2005 - 12.2007
Charge Nurse Sub Acute
North Valley Nursing Center
03.2005 - 08.2016
Quality Assurance /Marketing Coordinator
St. Ann Hospice
04.1999 - 12.2003
Business Owner
Koester Care Manor
09.1998 - 12.2006
Vocational Nursing - Licensed Vocational Nurse
Casa Loma College
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