Maria Darkaoui
Revere,MA
Summary
Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills, honed at Harvard Business School. Recognized for enhancing guest experiences through adaptability and attention to detail, while ensuring compliance with cleanliness and safe food handling standards. A reliable team player committed to creating memorable events.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Catering Server
Le Bon Gout
12.2006 - 02.2025
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Set up banquet tables and chairs based on event requirements.
- Provided professional beverage service, including wine selection guidance and pairing recommendations.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Answered guest questions about event plans and food service choices.
Server
Harvard Business School
09.2000 - 05.2006
- Served at the Dean’s house events.
- Served the executive education clients during their program period.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
Education
Hôtesse D’acceuil Et De Tourisme - Tourism And Hospitality
CEGIS
Casablanca Morocco07.1993
Office Nationale Des Aéroports/Attestation - Accueil/Assistance/Information Des Passagers
CEGIS
Casablanca Morocco 09.1992
CERTIFICAT D’APTITUDE PROFESSIONNELLE - Secretariat
CEGIS
Casablanca Morocco07.1991
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Guest seating
- Table setting
- Foreign language proficiency
- Multitasking and organization
- Positive and professional
- Hostess support
- Positive guest interactions
- Calm demeanor
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Cool under pressure
- Excellent communication
Languages
English/French/Arabic
Native or Bilingual
Certification
- Area of certification Training - Timeframe
Timeline
Catering Server
Le Bon Gout
12.2006 - 02.2025
Server
Harvard Business School
09.2000 - 05.2006
Hôtesse D’acceuil Et De Tourisme - Tourism And Hospitality
CEGIS
Office Nationale Des Aéroports/Attestation - Accueil/Assistance/Information Des Passagers
CEGIS
CERTIFICAT D’APTITUDE PROFESSIONNELLE - Secretariat
CEGIS
Similar Profiles
Jhn-Frideley ClenatJhn-Frideley Clenat
Food Services at Le Bon Gout Caribbean Restaurant Llc.Food Services at Le Bon Gout Caribbean Restaurant Llc.
Vanessa SalzetVanessa Salzet
Serveuse at Le goutServeuse at Le gout
Jeanne CollardJeanne Collard
Waitress at C'est Bon Restaurant & Le Bon BarWaitress at C'est Bon Restaurant & Le Bon Bar
Salome Quintero HincapieSalome Quintero Hincapie
Server at Tap 151Server at Tap 151
Julio Cesar Rangel RomeroJulio Cesar Rangel Romero
Transportation Dispatcher at AmazonTransportation Dispatcher at Amazon