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Overview
Summary
Work History
Education
Skills
Timeline
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Maria Delacruz

Las Vegas,NV

Languages

Spanish
Native or Bilingual

Overview

4
4
years of professional experience

Summary

Punctual and honest Host with solid background in hectic environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Work History

Cashier/Hostess

Red Rock Casino Resort & Spa
Las Vegas, NV
05.2021 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $1000 or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Front Desk Receptionist

Obgyn
Las Vegas, NV
02.2020 - 05.2021
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Hostess, Food Runner, Server

Master Kims KBBQ
Las Vegas, NV
02.2018 - 01.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Education

Western High School
Las Vegas, NV

Associate of Arts -

Csn
Las Vegas
2024

Skills

  • Cooperative Attitude
  • Honest and Ethical
  • Complaint Resolution
  • Cash Handling
  • Detail-Oriented
  • Customer Relations
  • Reliable and Responsible

Timeline

Cashier/Hostess

Red Rock Casino Resort & Spa
05.2021 - Current

Front Desk Receptionist

Obgyn
02.2020 - 05.2021

Hostess, Food Runner, Server

Master Kims KBBQ
02.2018 - 01.2020

Western High School

Associate of Arts -

Csn

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Maria Delacruz