William Arcos
Bayonne,NJ
Summary
Dedicated Patient Representative motivated to maintain patient satisfaction and contribute to company success along with patient safety and care. With years of patient focus I have adapted the skills to handle any type of situation. Also Bilingual, speaking English & Spanish Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager Admitting Services
Newark University Hospital
Newark, NJ
03.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Managed cross-functional teams to improve overall revenue cycle operations.
Patient Access Assistant Manager
Hoboken University Medical Center
Hoboken, NJ
02.2023 - 03.2024
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Preoperative Service Assoc.
University Hospital Newark
Newark, NJ
10.2018 - 02.2023
- Offered immediate assistance in emergency and routine situations to evaluate needs and deliver care
- Collected & blood gas/specimens to the labs
- Gathered supplies needed for operating room/set up rooms for procedures
- Ensured collection of lab specimens by appropriate lab courier
- Moved patients onto OR table
- Pharmacy pick up/ blood pick up
- Handle,operate and clean OR equipment
Patient Service Representative
NJ Bariatric Institute
07.2016 - 08.2019
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Posted payments to accounts and maintained records
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Kept accurate log of all requests for medical information and records
- Educated patients about surgeries and provided treatment plan documentation
Patient Service Representative
Jersey City Medical Center
03.2016 - 05.2017
- Posted payments to accounts and maintained records
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Assisted patients in filling out check-in and payment paperwork
- Took co payments and compiled daily financial records
- Registered patients for every department
Education
Certificate - Crcst
Berkeley College
01.2020
High School Diploma -
Bayonne High School
06.2012
Skills
- Data entry
- Infection control protocols
- Patient confidentiality
- Setting up and operating equipment
- Safety protocols expertise
- Equipment maintenance
- Storage organization
- Workplace safety
Languages
Spanish
Professional Working
Timeline
Manager Admitting Services
Newark University Hospital
03.2024 - Current
Patient Access Assistant Manager
Hoboken University Medical Center
02.2023 - 03.2024
Preoperative Service Assoc.
University Hospital Newark
10.2018 - 02.2023
Patient Service Representative
NJ Bariatric Institute
07.2016 - 08.2019
Patient Service Representative
Jersey City Medical Center
03.2016 - 05.2017
Certificate - Crcst
Berkeley College
High School Diploma -
Bayonne High School