Maria De La Rosa
Riverdale Park,MD
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. As well as willingness to take on added responsibilities to meet team goals. I seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
7
7
years of professional experience
Work History
Medicaid Representative
Medlaw Corporation
07.2023 - 02.2024
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
- Responded to customer concerns and questions on daily basis.
- Managed a high volume of case files, prioritizing tasks effectively to meet strict deadlines consistently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Medical Assistant
Maryland Children's Health Center
10.2020 - 02.2023
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Measured patient spirometry.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed EKGs and other tests based on patient presentation in office.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Insurance Verification Specialist
Advanced Surgery Center
02.2019 - 08.2020
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Concierge Representative
10101 Grosvenor Place
05.2017 - 12.2019
- Assisted in organizing special events, resulting in memorable experiences for hotel patrons.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
Certificate - Medical Assistant
Fortis College
Landover, MD05.2021
High School Diploma -
Parkdale High School
Riverdale, MD07.2018
Skills
- Eligibility Verification
- Customer Service
- Microsoft Office
- CPR/AED
- EMR / EHR
- Certified Medical Assistant
- HIPPA
- Treatment Room Preparation
- Appointment Scheduling
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Medicaid Representative
Medlaw Corporation
07.2023 - 02.2024
Medical Assistant
Maryland Children's Health Center
10.2020 - 02.2023
Insurance Verification Specialist
Advanced Surgery Center
02.2019 - 08.2020
Concierge Representative
10101 Grosvenor Place
05.2017 - 12.2019
Certificate - Medical Assistant
Fortis College
High School Diploma -
Parkdale High School