Maria De Los Rios
Miami,FL
Summary
Motivated recent graduate with an academic background in Psychology and a passion for helping others. Possesses the skills to implement behavioral interventions and support individuals as an RBT. Proven ability to collaborate in team settings and provide compassionate care while promoting positive behavior change. Ready to contribute to the success of clients and the growth of a dynamic organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
The Falls Dental Care
02.2022 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Responsible for verifying insurances.
- File over 50+ files and organize patients charts for over 4000+ patients.
- Distribute medications to patients with either pain or infection.
- Answer large volume of incoming calls daily to resolve customer issues and schedule appointments.
Front Desk Receptionist
South Miami Pain Center
01.2021 - 02.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to improve customer retention rate.
Education
Bachelor of Arts - Psychology
Florida International University
2023
Associate of Arts - Psychology
Miami Dade College
2021
Skills
- Time Management
- Communication
- Positive Interactions
- Adaptability
- Problem-Solving
- Meeting Scheduling
- Customer and client relations
Certification
Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
The Falls Dental Care
02.2022 - Current
Front Desk Receptionist
South Miami Pain Center
01.2021 - 02.2022
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
Registered Behavior Technician
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