Maria DeMella
Supervisor
Spring Hill,FL
Summary
Detail-oriented team player offering exceptional management, communication and organizational skills seeking a career. Brings 29 plus years of leadership, management, administration, investigative and customer service experience. Highly motivated and work well in a fast-paced multitasking environment; able to prioritize effectively to accomplish objectives with creativity and professionalism.
Overview
36
36
years of professional experience
Work History
Financial Aid Officer
Suffolk Community College
01.2016 - 12.2021
- Analyzes and evaluates financial viability of students, and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process
- Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made
- Provides information, in person, on the telephone, and through email, to students, prospective students, and families regarding student financial aid, admissions, account balance, and registration status
- Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
Supervisor
Internal Revenue Service
01.1986 - 03.2015
- Led an organization of 125 personnel, overseeing employee professional development, performance management and disciplinary actions
- Responsible for the day-to-day operation of the unit including interfacing directly with taxpayers to resolve questions and conflicts regarding tax issues quickly.
- Coordinating with the internal investigation units to prevent theft of taxpayer payments, and to prosecute employees who mishandled funds or falsified records.
- Monitoring, evaluating and providing feedback to employees based on interactions with taxpayers; analyzing monthly data reports to ensure employees were accessing taxpayer information only with proper cause, reviewing security access and usage, and assigning security command codes to appropriate personnel
- Successfully accomplished several special assignments including creating a program to assist small business with tax regulation compliance.
- Implementing a new training program to expedite filling critical positions to reduce work backlogs
- Leading a design team to deliver a new automated mail sorting machine; and leading a team of 28 specialists to recover lost data from 172,000,000 taxpayer accounts.
Education
GED -
Huntington High School
Huntington, NY 05.2001 -
Skills
FAFSA requirements
undefinedAccomplishments
Recipient of the Federal Executive Board Award for excellence in fundraising and coordinating in 2013.
Timeline
Financial Aid Officer
Suffolk Community College
01.2016 - 12.2021
GED -
Huntington High School
05.2001 -
Supervisor
Internal Revenue Service
01.1986 - 03.2015
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