Maria De Morales
Bradenton,FL
Summary
Results-driven Accounts Receivable Agent with expertise in debt collections and conflict resolution. Demonstrates strong negotiation skills and excels in managing complex transactions and client relationships. Focuses on enhancing customer satisfaction through effective communication and strategic planning. Known for training new employees and streamlining processes to recover overdue balances and improve payment compliance.
Overview
35
35
years of professional experience
Work History
Accounts Receivable Agent
VWI Inc.
Lakewood Ranch, FL
05.2010 - Current
- Average 60 to 80 calls per day, successfully recovering overdue balances and improving payment compliance.
- Manage high-volume customer interactions, debt collections, dispute resolution and account reconciliation.
- Process payments, issue statements, and assist customers with financial inquiries.
- Facilitated customer interactions, resolving inquiries and providing product/service information to enhance customer experience.
- Cultivated customer relationships, ensuring satisfaction with services and fostering loyalty.
- Provided feedback to management on customer preferences and service improvements.
- Collaborated with teams to streamline processes, enhancing customer satisfaction through efficient service delivery.
- Trained and onboarded new employees, writing all DTPs for assigned new clients to facilitate smooth integration into company policies and best practices.
Distribution Center Area Manager
Family Dollar Marianna (FL) Dis Center
Marianna, Florida
08.2005 - 04.2010
- Managed daily operations of distribution center for retail supply chain.
- Oversaw inventory management and stock replenishment processes to maintain optimal stock levels.
- Coordinated team activities to streamline workflow and minimize delays in warehouse operations.
- Implemented safety protocols to maintain a secure work environment.
- Trained and mentored staff on operational best practices and policies to enhance team competency.
- Conducted regular audits to ensure compliance with company standards.
Distribution Center Area Manager
Bells Stores
Bradenton, Florida
02.1991 - 01.2010
- Managed daily operations of distribution center RTW Dept. for retail supply chain.
- Coordinated team activities to streamline workflow in warehouse, enhancing operational efficiency.
- Supervised employees to maintain high productivity levels and meet operational goals.
- Developed staff schedules to maximize resource allocation and ensure adequate coverage.
- Implemented safety protocols to maintain a secure work environment.
Education
Master of Science - Elementary Education
Sacred Heart College
Dean Funes, Cb. Argentina09-1967
Associate of Arts - English
IDFICANA
Cordoba, ArgentinaSkills
- Debt Collections & Negotiations
- Account Management
- Customer relationship management
- Call management
- Customer Service & Support
- Customer care
- Process Improvement
- Attention to detail
- Information documentation
- Critical thinking
- Effective communication
- Conflict resolution
- Bilingual Communication
- Professional Communication
References
Available upon request.
Awards
- 'Top Performer of the Month' for exceeding customer service and care.
- Promoted to Lead Trainer for onboarding new employees.
Timeline
Accounts Receivable Agent
VWI Inc.
05.2010 - Current
Distribution Center Area Manager
Family Dollar Marianna (FL) Dis Center
08.2005 - 04.2010
Distribution Center Area Manager
Bells Stores
02.1991 - 01.2010
Master of Science - Elementary Education
Sacred Heart College
Associate of Arts - English
IDFICANA