Michelle Villalobos
Elkhart,IN
Summary
Detail-oriented and self-motivated professional with experience in accounts receivable, customer service, and healthcare support. Proven ability to manage high-volume workloads, resolve complex issues, and communicate effectively in fast-paced environments. Bilingual in English and Spanish, with strong organizational and remote communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Receivable Agent
Waste Connections (formerly Waste-Away Group, LTD)
Elkhart, IN
12.2022 - Current
- Independently manage 100+ customer accounts
- Resolve billing issues and disputes, improving customer satisfaction and payment
- Process high-volume transactions while maintaining accurate financial records
- Assisted with implementation of new recycling management software during system transition
- Communicate with customers and team members using phone, email, and digital systems in a fast-paced environment
- Collaborate with internal teams to streamline billing and payment processes
Customer Support Representative
Waste-Away Group, LTD
Elkhart, IN
05.2022 - 12.2022
- Handled high-volume inbound calls, assisting residential and commercial customers
- Resolved complaints and service issues efficiently
- Consistently recognized as a top performer in call handling and issue resolution
- Verified services and ensured accurate billing and account updates
Patient Service Representative
Heart City Health
Elkhart, IN
09.2021 - 05.2022
- Assisted patients with check-in, insurance verification, and payment processing
- Maintained accurate patient records and processed insurance claims
- Educated patients on healthcare plans and procedures
Nurse Assistant
Hubbard Hill Retirement Community
Elkhart, IN
01.2020 - 09.2021
- Provided compassionate care to residents, assisting with daily living activities.
- Monitored patient conditions and reported changes to nursing staff.
- Delivered high-quality support to enhance patient comfort and satisfaction.
Nurse Aide
Holy Cross Rehabilitation Center
South Bend, IN
10.2016 - 12.2019
- Assisted with patient hygiene, mobility, and daily activities.
- Maintained a clean and safe environment for patients.
- Provided emotional support, particularly in end-of-life care situations.
Education
High School Diploma - undefined
Parkridge Private School
Long Beach, CASkills
- Remote Customer Support
- Accounts Receivable & Collections
- Billing & Payment Processing
- Conflict Resolution
- Data Entry & Accuracy
- Time Management & Multitasking
- CRM & Billing Systems
- Microsoft Office (Excel, Word)
- Bilingual: English & Spanish
Languages
Spanish: Full Professional Proficiency
English: Full Professional Proficiency
Additional Information
- Proven ability to manage high-volume workloads while maintaining accuracy and meeting deadlines
- Recognized as a top performer for customer service and issue resolution
- Strong ability to learn new systems and software quickly
- Experienced in handling sensitive and confidential information
- Reliable, self-motivated, and able to work independently in fast-paced environment
Certification
- Certified Notary Public, State of Indiana (Active)
Timeline
Accounts Receivable Agent
Waste Connections (formerly Waste-Away Group, LTD)
12.2022 - Current
Customer Support Representative
Waste-Away Group, LTD
05.2022 - 12.2022
Patient Service Representative
Heart City Health
09.2021 - 05.2022
Nurse Assistant
Hubbard Hill Retirement Community
01.2020 - 09.2021
Nurse Aide
Holy Cross Rehabilitation Center
10.2016 - 12.2019
High School Diploma - undefined
Parkridge Private School