Ashlee S. McCoy
Columbia,SC
Summary
I am a dedicated professional looking to obtain a position that utilizes my years of accounting and analyzing experience and enables me to make a positive contribution to the company.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Agent
Novant Health Urgent Care
11.2022 - Current
- Handling inbound and outbound calls about patient accounts for all South Carolina Novant Health Urgent Care and Physical Therapy offices in the state
- Locating and processing patient and company request for internal documents including itemized bill statements, medical notes, work excuses, receipts and account ledgers
- Processing daily payments using the AxiaMed, iQ, WebPT and Cerner payment systems
- Reviewing patient payments, billing and balancing accounts
- Analyzing patient medical EOBs and CPT Coding, insurance payments and contract discounts
Customer Service Rep/Dispatch Agent
HomeBrands Sunrise Electric Company/Crawlspace Medic
01.2022 - 10.2022
- Handling inbound and outbound calls for scheduling appointments with technicians
- Scheduling assessments and work orders for repairs using internal systems like Jobber and Vonigo
- Working directly with Angi's Leads, Thumbtack, Nextdoor, realty companies and local businesses in Columbia, SC to coordinate scheduling with our director
Customer Service Agent
Blue Cross Blue Shield/Planned Administrators Inc.
02.2017 - Current
- Assisting medical providers and members with locating eligibility, medical/dental claims, benefits, and generating credible coverage letters.
- Conduct extensive research using information systems (Verisource, PMI, Trevetts, Redcard/Emdeon, Caremark, Eyemed, ALS Enrollment, and Essential Client
- Priority Team Member for Staffmark and Elwood Lines
Customer Service Supervisor
Burlington Coat Factory
08.2016 - 02.2017
- Supervised all cashiers and floor crew
- Handled all escalations and coordinated breaks and lunch times
- Assisted managers with opening a closing the store.
- Assisted manager in counting registers and making safe drops.
- Performed daily work tasks including assigning daily tasks to employees, resolve problems, and assist front end when lines are backed up
Data Entry Specialist
General Information Services
07.2015 - 03.2016
- Contacted county clerk's office to obtain criminal records and update online information
- Input approved records into internal computer system to send to potential employers
- Adhere to strict record deadlines and statewide guidelines
Customer Retention Agent
Time Warner Cable
09.2014 - 06.2015
- Updated customers on all new products and services and/or change existing packages
- Personalize plans that tailor customer's household needs
- Troubleshoot equipment and schedule technicians to replace and/or repair devices in the home.
Front End Sales Associate and Cashier
Food Lion
06.2009 - 08.2014
- Trained new employees and worked the register when needed.
- Filed daily paperwork for cash reports, register checkups, deposits, checks, Western Union, Money Orders, and Coinstar.
Education
Psychology Major
Midlands Technical College
05.2012
Psychology Major
Newberry College
05.2011
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Columbia high school
Skills
- Over 15 years of customer service, payment posting and account reconciliations
- Expert user of Microsoft Office
- Ability to adapt
- Ability to master computer applications
- Professional and Dependable
Timeline
Accounts Receivable Agent
Novant Health Urgent Care
11.2022 - Current
Customer Service Rep/Dispatch Agent
HomeBrands Sunrise Electric Company/Crawlspace Medic
01.2022 - 10.2022
Customer Service Agent
Blue Cross Blue Shield/Planned Administrators Inc.
02.2017 - Current
Customer Service Supervisor
Burlington Coat Factory
08.2016 - 02.2017
Data Entry Specialist
General Information Services
07.2015 - 03.2016
Customer Retention Agent
Time Warner Cable
09.2014 - 06.2015
Front End Sales Associate and Cashier
Food Lion
06.2009 - 08.2014
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Columbia high school
Psychology Major
Newberry College
Psychology Major
Midlands Technical College