Maria Desiano
Brooklyn,NY
Summary
Reliable Operations Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Area Manager
Amazon
10.2020 - Current
- Analyze work forecasts and determine productivity requirements to produce to meet overall building objectives
- Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment speed.
- Continuously improving operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices
- Increase team productivity by streamlining processes and implementing more efficient systems
- Manage daily operations for optimal performance, ensuring timely completion of tasks and projects
- Oversees inventory management, reducing costs through accurate forecasting and strategic purchasing decisions
- Implements cost-saving measures that resulted in significant financial savings for Amazon without sacrificing quality or service
- Coordinates with various departments to facilitate smooth communication, enhancing operational effectiveness.
Operations Manager
Aeropostale
10.2019 - 10.2020
- Reduced turnaround time for project completion through effective resource allocation and team management
- Facilitated the processing of bi-weekly inventory transfers amongst 10 stores within the NY Metro district
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Brand Manager
Anya Hindmarch
08.2018 - 10.2019
- Served as primary US contact for the company's head office in London
- Enhanced brand recognition by developing and executing targeted marketing campaigns
- Led the rebranding of the company, resulting in a 25% increase in brand awareness and customer engagement
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns
- Conducted market research to identify key trends, ensuring the brand remained competitive in its industry
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
Assistant Store Manager
Michael Kors
03.2013 - 08.2018
- Brand manager for wearables technology, hit 106% to planned goal for new product launch
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Increased employee retention, training staff in effective customer service techniques and product knowledge
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Education
Bachelors of Business Management (BBA) - Business Marketing
City University of New York Brooklyn College
Brooklyn, NYSkills
- SQL and Database Management
- Continuous Improvement
- Performance Metrics
- Data Analysis
- Project Management
- Management and problem-solving skills
- Creative and critical thinking
- Lean Principles
- Analytical Operations Management
- Cross-Functional Collaboration
Certification
IBM Business Intelligence (BI) Analyst Professional Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offStock Options / Equity / Profit SharingWork from home optionFlexible work hoursPersonal development programsTimeline
Operations Area Manager
Amazon
10.2020 - Current
Operations Manager
Aeropostale
10.2019 - 10.2020
Brand Manager
Anya Hindmarch
08.2018 - 10.2019
Assistant Store Manager
Michael Kors
03.2013 - 08.2018
Bachelors of Business Management (BBA) - Business Marketing
City University of New York Brooklyn College