Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Maria Diaz

Dallas,TX

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead

National Life Group
Addison, Texas
06.2019 - Current
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Aided in goal-setting for the team under managerial supervision and monitored their ongoing progress.
  • Trained new staff in relevant processes and procedures.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.

Customer Service Representative

National Life Group
Addison, Texas
08.2017 - 06.2019
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Managed detailed records of all customer exchanges, transactions, and remarks, ensuring accuracy and accessibility.

Insurance Agent

Freeway Insurance
Plano, Texas
01.2016 - 06.2017
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Maintained accurate records of all insurance transactions using computer software systems.

Education

Bachelor of Arts - Sociology

University of North Texas
Denton, TX
12-2015

Bachelor of Arts - Business Administration

University of North Texas
Denton, TX
12-2015

Skills

  • Employee engagement
  • Complaint resolution
  • Coaching and Mentoring
  • Performance Improvement
  • Trend tracking
  • Performance monitoring
  • Schedule Management
  • Production Monitoring
  • Key Performance Indicators

Languages

Spanish
Native/ Bilingual

Certification

Notary

Change Management

Timeline

Team Lead

National Life Group
06.2019 - Current

Customer Service Representative

National Life Group
08.2017 - 06.2019

Insurance Agent

Freeway Insurance
01.2016 - 06.2017

Bachelor of Arts - Sociology

University of North Texas

Bachelor of Arts - Business Administration

University of North Texas

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Maria Diaz