Maria Diaz
Miami,FL
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
6
6
years of professional experience
Work History
Account Manager
Synergyn Engineering
Miami, FL
10.2022 - Current
- Oversaw scheduling department to enhance efficiency and streamline processes.
- Developed and implemented data management strategies, creating standardized work patterns for employee compliance and efficiency.
- Manage relationships with 50+ law firms, serving as primary point of contact for engineering service requests.
- Managed coordination and oversight of case requests to ensure accurate project completion.
- Scheduled and facilitated legal proceedings to enhance communication and efficiency between legal and engineering teams.
- Strengthen client retention by providing exceptional service, proactive communication, and customized solutions.
- Demonstrated expertise in problem-solving under tight deadlines, consistently addressing critical case demands.
- Analyzed incoming client metrics and developed outreach initiatives to expand client base and drive company growth.
Assistant of a System of Operation
M & L Aero
Fort Lauderdale, FL
09.2020 - 11.2024
- Facilitated charter flights with flight crews.
- Coordinated services such as booking hotels and rental vehicles.
- Responsible for determining flight crew duty availability and limitations.
- Assisted with tracking maintenance inspections, programs, and parts.
- Assist management in payroll, bookkeeping, and organizing company documents.
Telephonic Spanish Interpreter
Ilingo2
08.2021 - 10.2023
- Responsible for processing orders via email, providing confirmations, and follow-ups in a timely manner.
- Critically analyzing complex phraseology in order to interpret it successfully.
- Provide extensive customer service to our clients which has helped in retention within our network and growth using our referrals.
- Maintaining a broad vocabulary log that allows proper execution of communication by deciphering complex analogies and terminologies.
- Ability to mediate complex tasks with team members.
- Prioritize our client’s satisfaction with our service to ensure our business is their preferred provider.
- Able to understand and study legal and medical terminology to provide an accurate and knowledgeable interpretation.
Public Adjusters (P.A) Secretary
Ademar The Public Adjusting Firm, Inc.
Miami, FL
11.2020 - 08.2021
- Responsible for successfully distributing the claims among the adjusters in the office.
- In charge of keeping the public adjuster's calendars up to date.
- Provide superior customer service to our clients at their homes and in our offices.
- Work accordingly with insurance companies to ensure our clients get the best outcome on their claims.
- Successfully schedule the upcoming mediations, inspections, and scopes.
- In charge of keeping the CDC guidelines in our facility to ensure a safe surrounding to our workers and clients.
- Maintain directories for external calls.
- In charge of keeping up-to-date contact information of every insurance company Ademar works with.
Education
High School -
G Holmes Braddock Senior High School
Miami, FL06-2020
Associate's degree - Pre-nursing
Miami Dade College
Miami, FL01-2023
Graduate's program - Psychology – Behavioral Analyst
Florida International University
Miami, FLSkills
- Proficient in Spanish
- Software: Prior scheduling experience, Microsoft Word, Excel, Access, Outlook, Publisher, Salesforce, Five9, Mondaycom
- Customer service expertise
- Project management
- Academic: 39 GPA
- Senior project timeline coordinator
Timeline
Account Manager
Synergyn Engineering
10.2022 - Current
Telephonic Spanish Interpreter
Ilingo2
08.2021 - 10.2023
Public Adjusters (P.A) Secretary
Ademar The Public Adjusting Firm, Inc.
11.2020 - 08.2021
Assistant of a System of Operation
M & L Aero
09.2020 - 11.2024
High School -
G Holmes Braddock Senior High School
Associate's degree - Pre-nursing
Miami Dade College
Graduate's program - Psychology – Behavioral Analyst
Florida International University