Provide senior-level leadership over commercial landscape operations, ensuring service excellence, client retention, and profitable performance across managed accounts.
Oversee end-to-end operations including staffing, scheduling, resource allocation, budgeting, and quality control to drive operational efficiency and consistency.
Set performance expectations for field leadership and crews, coaching managers and supervisors while enforcing safety, quality, and productivity standards.
Own financial performance at the account level by managing labor, materials, and enhancement work to meet margin and revenue targets.
Drive organic growth by identifying, pricing, and executing enhancement and value-added service opportunities within existing client portfolios.
Conduct executive-level site walks and client meetings to assess risk, address issues proactively, and strengthen long-term partnerships.
Leverage deep operational, horticultural, and irrigation expertise to guide decision-making, resolve complex challenges, and elevate overall service quality.
Account Manager
BrightView Landscape
03.2020 - 08.2021
Area Manager Responsibilities: Client relationships, Developing and maintaining long-term relationships with clients. Performing site walkthroughs to ensure quality and service expectations are met. Facilitating the resolution of client concerns to ensure renewal sale. Generating referrals from existing clients and passing them to the Business Developer. Developing accurate estimates for new and existing clients. Maintaining acceptable gross margins that support the branch’s financial goals. Overseeing ancillary sales and assisting in overall leadership of the branch.
Area Manager, Branch Safety Leader
Ruppert Landscape
07.2018 - 03.2020
Area Manager Responsibilities: Renewals, sale and production of a portion of the branch’s landscape management work. Overseeing operations and account management.
For operations management day to day responsibilities include: scheduling projects, training crewmen in the field, performing site inspections for quality control, managing employees, seeking out and proposing enhancement work for properties, and overseeing sold enhancements.
The account management responsibilities include: contract renewals, new sales through existing customers, customer surveys, administrative necessities of the customers and employees, collecting AR, estimating maintenance contracts for business developers, writing proposals and presenting enhancements opportunities to customers, developing relationships with subcontractors, general contractor responsibilities on larger projects, acquiring permits to complete enhancement work in DC and insuring the satisfaction of customers.
Production Manager, Branch Safety Leader
BrightView Commercial Landscaping
12.2014 - 07.2018
Operation Manager responsibilities include: Lead daily Stretch and Flex, oversee safety on the job sites, manage job hours, budget time, labor and materials, scheduling, hiring, training, and controlling hours and production.
Providing estimates and take offs for new contracted work, estimating and bidding for enhancement opportunities, organizing DOT and Fleet Page 2 Registration renewals, ordering tools/materials, buying and ordering mower, truck and trailer parts, scheduling all seasonal changes and crew reconfigurations, solving problems that arise, and more.
Crew Leader
The Brickman Group
05.2012 - 12.2014
Crew Leader responsibilities include: Maintaining a schedule and ensure all service expectations are met, working hand in hand with crewmen to complete tasks, resolving customer problems or concerns and report back to Production Manager.
Crewman/Crew Leader
JEL Landscaping
03.2008 - 05.2012
Education
Associate degree - Information Technology/Desktop Support
Environmental, Safety, and Occupational Health Specialist II at Reliance Test and Technology (RT&T)Environmental, Safety, and Occupational Health Specialist II at Reliance Test and Technology (RT&T)