Maria Diaz Ahedo
Remote Work From Home Data Entry or Customer Services
Mustang,OK
Summary
Detail-oriented professional specializing in document management, Data Entry and office administration. Expertise in streamlining workflows and enhancing productivity through effective problem-solving and organizational skills. Proven track record of optimizing processes to achieve operational efficiency.
Overview
16
16
years of professional experience
1
1
Certifications
1
1
License
49
49
years of post-secondary education
Work History
Legal Office Assistant
Vanesa Crespo Law Office
Gurabo, PR
09.2011 - 08.2015
- Drafted legal documents and correspondence for attorney review.
- Managed scheduling and calendar for client appointments and meetings.
- Assisted clients with inquiries and provided information about legal processes.
- Conducted legal research to support case preparation and strategy development.
- Implemented document management systems to enhance file retrieval processes.
- Filed pleadings in court systems electronically and maintained electronic filing systems.
- Scheduled depositions and mediations for attorneys.
Office Manager
EHC Communications INC.
Caguas, PR
02.2001 - 08.2011
- Managed daily office operations to ensure efficiency and organization.
- Coordinated schedules and appointments for executives and staff members.
- Supervised administrative staff, providing guidance and support as needed.
- Implemented office procedures to streamline workflows and enhance productivity.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Supervised staff members, organized schedules and delegated tasks.
Call Center Representative
Atento Puerto Rico
Caguas, PR
01.2000 - 02.2001
- Documented customer interactions in tracking system for future reference.
- Managed incoming calls to address customer inquiries and provide support.
- Maintained accurate records of customer complaints and service requests.
- Utilized CRM software to track and follow up on customer interactions.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests.
- Utilized computer technology to handle high call volumes efficiently.
- Developed an understanding of client needs to provide effective solutions.
- Verified customer identity and address data to ensure accuracy of order placement.
- Gave accurate information regarding billing and payment options.
- Performed inbound and outbound calls for follow-up surveys or feedback collection purposes.
- Escalated unresolved issues to appropriate supervisor or manager as needed.
Education
Some College (No Degree) - Notary Public Certification
Wayne Community College
Goldsboro, NC10-1987
Associate of Applied Science - Associate Degree in Radiologic Technologist
University Of Puerto Rico Medical Science Campus
San Juan, PR06-1977
Freshman Year
University Of Puerto Rico Humacao Campus
Humacao, PR 08.1977 - 06.2026
High School Diploma -
Gurabo High School
Gurabo, PR05-1974
Skills
- Document management and office administration
- Calendar and invoice management
- Problem solving and research
- Client and staff communication
- Effective verbal and written communication
- Public speaking and presentation skills
- Telephone etiquette
- [Equipment] operation
- Verbal communication
- Written communication
- Recordkeeping
- Dependable and responsible
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
Notary Public Certification
Timeline
Legal Office Assistant
Vanesa Crespo Law Office
09.2011 - 08.2015
Office Manager
EHC Communications INC.
02.2001 - 08.2011
Call Center Representative
Atento Puerto Rico
01.2000 - 02.2001
Freshman Year
University Of Puerto Rico Humacao Campus
08.1977 - 06.2026
Some College (No Degree) - Notary Public Certification
Wayne Community College
Associate of Applied Science - Associate Degree in Radiologic Technologist
University Of Puerto Rico Medical Science Campus
High School Diploma -
Gurabo High School