Maria Dominguez
Weslaco,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Office Manager
Palm Harbor Homes
Weslaco, TX
09.2019 - Current
- Direct office operations to support improved workflow efficiency and productivity.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Manage vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinate communications with banks to streamline loan approval workflows and improve operational efficiency.
- Manage multiple loan files simultaneously, prioritizing tasks to meet tight deadlines consistently.
- Process home purchasing contracts efficiently, ensuring compliance with company policies and regulatory requirements.
Chat Specialist
Progressive Casualty Insurance
Weslaco, TX
08.2022 - 05.2026
- Assisted customers with inquiries and providing support through phone or chat while ensuring a positive customer experience.
- Resolved customer issues and provided information about products and services.
- Handled customer complaints in a professional and courteous manner.
- Managed multiple chat interactions simultaneously while maintaining high customer satisfaction levels.
- Streamlined communication processes, utilizing prepared scripts and templates for common queries in the chat interface.
Education
Diploma - Medical Administrative Assistant
South Texas Vo-Tech
Weslaco, TXDiploma - Property Management
PCDI
Diploma - Business Systems Specialist
Globe College
Oakdale, MNSkills
- CRM experience
- Microsoft office
- Multitasking and problem solving
- Communication skills
- Call center experience
- Multitasking
- Issue resolution
- Excellent communication
- Customer service management
- Data analysis
- Adaptability and flexibility
- Computer skills
Certification
Certified Notary Public, State of Texas (09/09/2023), Insurance Producer License, Texas Department of Insurance (01/31/2024)
Languages
Spanish
Native or Bilingual
Timeline
Chat Specialist
Progressive Casualty Insurance
08.2022 - 05.2026
Office Manager
Palm Harbor Homes
09.2019 - Current
Diploma - Medical Administrative Assistant
South Texas Vo-Tech
Diploma - Property Management
PCDI
Diploma - Business Systems Specialist
Globe College
Additional Experience
- Weslaco Nursing and Rehabilitation Center | Assistant Business Office Manager
- Dollar Tree and Family Dollar | Store Manager
- Maryland Park Apartments | Assistant Property Manager