Maria Drankhan
Carol Stream,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Engagement Specialist
ActiveHealth Management
Work At Home, Carol Stream, IL
08.2022 - Current
- Addressed escalated issues with urgency and professionalism, ensuring member satisfaction.
- Training and mentoring as needed.
- Executed data-driven action plans to proactively address emerging client needs and concerns.
- Join forces by participating in and collaboration with leadership and account management in meetings to coordinate projects, brainstorm on process improvement and discuss and troubleshoot operational issues.
- Representing the team/department in work groups and provide feedback when solicited.
- Back up to supervisor when out of office and if extended period, covering relevant tasks.
Customer Service Representative
ActiveHealth Management
Downers Grove, IL/Work At Home
06.2017 - 08.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection and provided tailored recommendations to enhance shopping experience.
- Handled returns and exchanges efficiently, ensuring compliance with company policies.
- Trained new employees on customer service protocols and company systems to promote consistency.
Sales Associate
Macy's
Oak Brook, IL
03.2017 - 06.2017
- Addressed customer inquiries and suggestions with professionalism and courtesy.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Addressed customer inquiries regarding products, services, and company information.
- Cultivated in-depth product knowledge to deliver tailored recommendations for customers.
- Drove sales growth through strategic upselling of products and services tailored to individual customer needs.
Supervisor in Training
Macy's
Bloomingdale, IL
11.2014 - 03.2015
- Resolved customer inquiries through effective communication and advanced problem-solving techniques.
- Guided customers in product selection and provided tailored recommendations to enhance shopping experience.
- Oversaw returns and exchanges to uphold compliance with company policy.
- Closing and opening the store.
Education
Associate In Office Management - Office Management
College of DuPage
Glen Ellyn, IL06.1995
Skills
Critical Thinking
Decision-Making
HIPAA Guidelines
Staff Supervision
Timeline
Senior Engagement Specialist
ActiveHealth Management
08.2022 - Current
Customer Service Representative
ActiveHealth Management
06.2017 - 08.2022
Sales Associate
Macy's
03.2017 - 06.2017
Supervisor in Training
Macy's
11.2014 - 03.2015
Associate In Office Management - Office Management
College of DuPage