Mayra Favela
Dallas
Summary
Account Services and Customer Support professional with over 10 years of experience managing client accounts, resolving service issues, and maintaining detailed documentation across healthcare, automotive, and service industries. Recognized for delivering personalized support, ensuring account accuracy, and driving customer satisfaction. Proven ability to collaborate with internal teams, process transactions, and handle high-volume client inquiries with efficiency and professionalism.
Overview
11
11
years of professional experience
2005
2005
years of post-secondary education
Work History
Senior Engagement Specialist
United Healthcare Group
Dallas
04.2019 - 04.2025
- Developed engagement strategies to enhance member satisfaction
- Collaborated with cross-functional teams to implement member outreach programs.
- Maintained up-to-date knowledge of healthcare regulations and industry best practices.
- Reviewed performance metrics regularly and provided feedback as needed on how they could be improved upon.
Inside Sales & Collections Specialist
CSC ServiceWorks
Dallas
01.2017 - 04.2019
- - Maintained and updated customer accounts with accurate billing and contact information.
- - Answered service and product-related inquiries while resolving payment disputes in a professional manner.
- - Used CRM tools to track interactions and outcomes, ensuring thorough follow-up and documentation.
Customer Service Representative
Molina Healthcare
Irving
02.2014 - 01.2017
- - Supported member accounts by verifying benefits, processing payments, and addressing service needs.
- - Explained coverage and assisted in resolving account discrepancies and prior authorization issues.
- - Maintained compliance with HIPAA and internal documentation standards.
Education
Thomas Jefferson High School
Dallas, TexasSkills
- Engagement strategy
- CRM software
- Performance metrics
- Member outreach
- Healthcare compliance
- Infor
- Issue Resolution & Escalation
- Bilingual: Fluent in Spanish & English
Timeline
Senior Engagement Specialist
United Healthcare Group
04.2019 - 04.2025
Inside Sales & Collections Specialist
CSC ServiceWorks
01.2017 - 04.2019
Customer Service Representative
Molina Healthcare
02.2014 - 01.2017
Thomas Jefferson High School