Maria Duarte/Luna

• Prepared and reviewed records and consent forms.
• Prepared and administered medications and vaccines as prescribed by veterinarian.
• Reviewed pet records from daily visits and appointments, entering important data into system.
• Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
• Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
• Supported veterinarians to drive quality care, advocate for pets and educate clients.
• Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
• Prepared and labeled medications and instructed client on administration.
• Administered and monitored anesthesia for surgeries and operations.
• Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
• Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
• Dispensed prescription medications upon request from veterinarians.

• Prepared and reviewed records and consent forms.
• Prepared and administered medications and vaccines as prescribed by veterinarian.
• Reviewed pet records from daily visits and appointments, entering important data into system.
• Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
• Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
• Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
• Administered and monitored anesthesia for surgeries and operations.
• Conducted initial exams on pets, took vital signs and collected samples for lab.

• Bussed tables and removed unnecessary items to facilitate positive experiences.
• Resolved guest issues related to food quality, service times and incorrect orders.
• Promoted specials and seasonal items with detailed descriptions of dishes.
• Multitasked effectively to deliver menu items to guests in timely manner.
• Built extensive knowledge of menu items and wine pairings to drive sales.
• Trained new employees on service standards and menu items to improve onboarding.
• Informed guests on recipes with attention to particular allergens.
• Developed training program to improve menu knowledge of new hires
• Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
• Instructed new staff members on food handling procedures and service techniques.
• Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Sought out and implemented methods to improve service and team performance to boost business sustainability.
• Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Calculated charges, issued table checks and collected payments from customers.

Manage and maintain executives' schedules.

• Answer phone calls and direct calls to appropriate parties or take messages.
• Process payroll information.
• Greet visitors and determine whether they should be given access to specific individuals.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
• Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
• Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
• Delegated daily tasks to team members to optimize group productivity.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality ,
• Completed inventory audits to identify losses and project demand.