Maria Duque
Elizabeth
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Bilingual Teacher
Preply
Elizabeth
06.2025 - 05.2026
- Developed engaging lesson plans for diverse language learners.
- Facilitated interactive online classes to enhance student participation.
- Provided personalized feedback to students on language skills.
Front Desk Receptionist
Arpan
Orlando
01.2025 - 10.2025
- Greeted and assisted visitors promptly at the reception area.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for clients and maintained an organized calendar.
- Processed incoming and outgoing mail efficiently daily.
- Collaborated with team members to streamline office operations effectively.
- Adapted language use to suit the cultural context of different interactions.
- Translated written and spoken materials for non-English speaking individuals and organizations.
Restaurant Waiter
Hudson's Bay
Jers
01.2024 - 07.2024
- Provided prompt and friendly service to enhance guest dining experiences.
- Assisted patrons in menu selection and offered daily specials recommendations.
- Managed table settings and ensured cleanliness throughout the restaurant.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted customers in both English and Spanish with inquiries and concerns.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Education
Master of Professional Studies - Architecture
Universidad Católica De Pereira
Pereira Colombia , Colombia 01.2019 - 12.2023
Skills
- Lesson planning
- Language assessment
- Classroom management
- Bilingual instruction
- Cultural adaptability
- Effective communication
- Customer service
- Bilingual support
- Professional appearance
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Bilingual Teacher
Preply
06.2025 - 05.2026
Front Desk Receptionist
Arpan
01.2025 - 10.2025
Restaurant Waiter
Hudson's Bay
01.2024 - 07.2024
Master of Professional Studies - Architecture
Universidad Católica De Pereira
01.2019 - 12.2023