Summary
Overview
Work History
Skills
Languages
Additional Information
Timeline
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Maria Karla Duranza

Miami,FL

Summary

-Great at making costumers feel welcome from the moment they walk in, fun , fast, always prioritizing to provide a great experience, with excellent service!

-Experience in fast-paced and high volume locations.

-Good multitasking skills with proven history of excellent service, dedicated to maximizing sales and costumer satisfaction.

-Open schedule, Available full time!

Overview

5
5
years of professional experience

Work History

Lead Cocktail Waitress

Copper Blues Rock Bar
12.2019 - 07.2022
  • Served alcoholic beverages in very high-pace environment.
  • Bottle Service
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assisted with bartending duties during high-volume shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Hooters Girl

Hooters
12.2017 - 12.2019
  • Maintained equipment and facilities in stocked and organized fashion.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Personal Assistant to Owner

Elite Motor Cars Of Miami
01.2017 - 11.2017
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Served as point of contact between clients and managerial staff.

Skills

  • Fluent in Spanish and English
  • Aloha POS
  • Liquor, Beer and Wine Knowledge
  • Teamwork and Professionalism
  • Private Events and Catering
  • Customer Service
  • Anticipating Guest Needs
  • High-Volume Environments
  • Billing and Payment Processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Additional Information

Instagram : KARLADURANZA

Youtube : KARLA DURANZA

TikTok : KARKADURANZA


Timeline

Lead Cocktail Waitress

Copper Blues Rock Bar
12.2019 - 07.2022

Hooters Girl

Hooters
12.2017 - 12.2019

Personal Assistant to Owner

Elite Motor Cars Of Miami
01.2017 - 11.2017

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Maria Karla Duranza