Wendy Cottingham
Fresno,CA
Summary
Hospitality professional with track record of delivering high-quality service in busy settings. Proven ability to lead and motivate team members, consistently achieving customer satisfaction. Reliable and adaptable, with strong interpersonal and organizational skills valued by employers.
Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LEAD COCKTAIL WAITRESS
Hard Rock Casino
01.2019 - 01.2021
- Lead pre-shift with a team of 8-10 women. Designated sections and bars for each employee to maintain nightly.
- Supervised cocktail service operations, ensuring timely and efficient beverage delivery.
- Took care of over 150 guests.
- Daily managing customer satisfaction and resolving conflicts. Had to maintain a fast pace while keeping good time management.
- Maintained accurate inventory levels of beverages, minimizing waste and ensuring product availability.
Lead Sales Associate
Pottery Barn
01.2016 - 01.2018
- Ensured that all new visuals were in place and that brand-related matters were always taken care of.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Demonstrated strong leadership skills by making certain that new associates always felt comfortable in the workspace.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Used POS system to process sales, returns, online orders, and gift card activations.
SPECIAL EDUCATION AID
Whitney High School
01.2014 - 01.2017
- Held a tutoring class everyday for two hours with 6 kids as my responsibility. I would make sure that they were on track with their homework and help them when they were confused. I would make sure that their reports were completed and sent back to their parents and teachers.
- Took on a one on one position which meant going to each class and taking notes as my student was impaired from the neck down. I would make sure to take notes in every class and tutor them on the subjects that they were not clear on. This involved all day care for him as well as open communication with the parents.
- Worked with a team to help out all the special needs students that came through the high school and made sure that they were able to graduate.
SPECIAL EDUCATION AID
Lincoln Crossing Elementary
01.2009 - 01.2013
- Maintained a professional matter while doing one on one service with a child that had special needs. This meant making sure that all behaviors and actions were documented and reported back to the teachers and parents.
- Including all care for this child for 8 hours a day. This involved feeding, tutoring, bathroom trips, etc.
- Also looked after tutoring hours with the class so that involved helping students 10 years old and under. This was a class of 10 which involved tutoring and documenting behaviors.
LEAD COCKTAIL WAITRESS
Thunder Valley Casino
01.2004 - 01.2008
- Maintained a section that included up to 200 people a night. Took orders in a timely manner while being able to turn the section.
- Special events team outside Casino events.
- Took care of VIP clients.
- Was able to work fast in a timely manner.
- Coordinated with bartenders to optimize drink preparation and presentation for high-volume events.
- Developed strategies to enhance guest satisfaction through personalized service and attention to detail.
- Monitored compliance with health and safety regulations during beverage service operations.
- Managed high-volume shifts effectively, maintaining composure under pressure and ensuring smooth operations.
- Boosted sales by upselling premium liquors and promoting daily specials to customers.
Education
High School -
Clovis High School
05.1994
College - undefined
Fresno City College
05.1995
Skills
- Time Management
- Personable
- Exceptional communication
- Stress tolerance
- Efficient service
Certification
- NCLB
- WPM for teachers
Timeline
LEAD COCKTAIL WAITRESS
Hard Rock Casino
01.2019 - 01.2021
Lead Sales Associate
Pottery Barn
01.2016 - 01.2018
SPECIAL EDUCATION AID
Whitney High School
01.2014 - 01.2017
SPECIAL EDUCATION AID
Lincoln Crossing Elementary
01.2009 - 01.2013
LEAD COCKTAIL WAITRESS
Thunder Valley Casino
01.2004 - 01.2008
College - undefined
Fresno City College
High School -
Clovis High School