MARIA ECHANDI
Houston,TX
Summary
Bilingual seeking an entry-level healthcare position in a fast-paced organization where my excellent customer service and interpersonal skills will be utilized. Ready to fully utilize my communication, customer service, organizational, attention to detail and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Data Collection Specialist
Luce Research
04.2024 - Current
- Maintained detailed records of all completed projects including results obtained, limitations faced during implementation.
- Streamlined data collection processes for increased efficiency and reduced errors.
- Improved response rates by tailoring interview approaches based on respondent''s background and communication style.
Valet Attendant/Cashier
Reef Parking (MD Anderson Cancer Center)
08.2018 - 03.2024
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Established positive guest relationships through consistent delivery of excellent customer service.
Cashier/Barista
Artisana Bread Bakery
01.2017 - 07.2018
- Preparing baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter
- Adhering to all food safety regulations and quality controls.
Supervisor/Cashier
99 Ranch Market
02.2015 - 11.2017
- Up front in customer service desk assisting customers with refunds and/or exchanges.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
High School Diploma -
John H Reagan High School
05.2013
Skills
- Excellent phone manner and ability to deal with high-volume calls
- Knowledge of the hospitality industry
- Problem-solving and conflict resolution
- Able to remain calm and efficient under pressure
- Effective multitasking while maintaining relaxed and pleasant manner
- Organized and detail-oriented
- Adaptability
- Bilingual in English and Spanish
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Data Collection Specialist
Luce Research
04.2024 - Current
Valet Attendant/Cashier
Reef Parking (MD Anderson Cancer Center)
08.2018 - 03.2024
Cashier/Barista
Artisana Bread Bakery
01.2017 - 07.2018
Supervisor/Cashier
99 Ranch Market
02.2015 - 11.2017
High School Diploma -
John H Reagan High School
Similar Profiles
Manuel CervantesManuel Cervantes
Phone Interviewer at Luce ResearchPhone Interviewer at Luce Research
Angela LangleeAngela Langlee
Research Interviewer at Luce ResearchResearch Interviewer at Luce Research
Latricia ScottLatricia Scott
Customer Service Representative at Luce researchCustomer Service Representative at Luce research