Maria Elena Kruise
Lakeland,USA
Summary
Dynamic sales support and quality specialist with a proven track record in enhancing customer satisfaction and achieving sales targets. Bilingual in English and Spanish, I excel in problem-solving and quality assurance, consistently delivering exceptional service while training new agents to succeed in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Sales Support & Quality Specialist
GEICO
Lakeland, USA
11.2020 - 11.2022
- Transitioned into sales support and quality coaching role.
- Supervised calls and provided feedback to improve sales techniques.
- Trained and mentored new agents in both customer service and sales strategies.
- Ensured quality standards and compliance in all communications.
- Played a key role in helping the team meet sales targets and customer satisfaction goals.
Bilingual Customer Service Representative
GEICO
Lakeland, USA
07.2019 - 11.2020
- Assisted English- and Spanish-speaking customers with policy inquiries, billing, and coverage information.
- Handled high call volumes while maintaining exceptional service quality.
- Resolved customer issues efficiently and professionally.
- Maintained detailed call documentation and followed up on complex cases.
Server
Lakeland Stadium Pizza and Italian Grill
Lakeland, USA
07.2017 - 07.2019
- Delivered excellent customer service in a fast-paced dining environment.
- Promoted daily specials and upsold menu items.
- Addressed guest concerns with professionalism and efficiency.
- Managed cash transactions and kept accurate drawer balances.
- Maintained clean and organized dining and service areas.
Sales Representative
Sanitas Maracaibo
Maracaibo, Venezuela
02.2015 - 06.2016
- Promoted and sold healthcare plans to potential clients.
- Scheduled meetings and follow-ups with prospective customers.
- Explained product details, pricing, and benefits clearly to support decision-making.
- Met monthly quotas through in-person and phone-based sales.
- Built trust and long-term relationships with clients through personalized service.
Sales Consultant
Gold's Gym North Maracaibo
Maracaibo, Venezuela
12.2012 - 07.2014
- Made 100 to 150 sales calls per day to potential clients.
- Identified customer needs and matched them with appropriate products and services.
- Presented and demonstrated membership options to encourage sign-ups.
- Built long-term customer relationships through quality service and support.
- Consistently exceeded monthly sales targets by promoting lifestyle changes through fitness memberships.
Education
Associate of Science - Communication - Advertising & Public Relations
Universidad Rafael Belloso Chacín
Maracaibo, Zulia, Venezuela01.2013
Skills
- Bilingual: English and Spanish
- Customer service and sales experience
- Strong verbal and written communication
- Organized and detail-oriented
- Ability to upsell and close deals
- Fast learner with team spirit
- Proficient in Microsoft Office and Google Suite
- Quality assurance
- Problem solving
Hobbies and Interests
- Travel
- Fitness
- Personal development
Training
- Certified Personal Trainer, ISSA, USA
- Certified Nutrition Coach, ISSA, USA
References
- Melanie Rodriguez, (352) 978-9398
- Indira Lacombe, (832) 560-6643
- Vicent Reda, (239) 405-2462
Timeline
Sales Support & Quality Specialist
GEICO
11.2020 - 11.2022
Bilingual Customer Service Representative
GEICO
07.2019 - 11.2020
Server
Lakeland Stadium Pizza and Italian Grill
07.2017 - 07.2019
Sales Representative
Sanitas Maracaibo
02.2015 - 06.2016
Sales Consultant
Gold's Gym North Maracaibo
12.2012 - 07.2014
Associate of Science - Communication - Advertising & Public Relations
Universidad Rafael Belloso Chacín
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