Maria El Solh
Customer Experience Professional
Broummana
Summary
Dynamic and results-driven professional with over a decade of experience directly dealing with clients. Fluent in English, Arabic, and French with intermediate proficiency in German. Proven track record of delivering exceptional customer service and building strong client relationships. Skilled in communication, problem-solving, and team collaboration. Proficient in trading and investing in cryptocurrencies, and utilizing blockchain technology for transactions and transfers.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Airbnb Host
Self-employed
12.2012 - Current
- Achieved Airbnb Superhost status and coordinated over 800 guest stays over 11 years+
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts
- Coordinated with professional cleaning and maintenance personnel and ensured a clean and welcoming environment by conducting thorough inspections and addressing issues in a timely manner
- Analyzed financial performance of properties and adjusted strategies and processes as needed to improve outcomes
Business Owner, Property Manager and Agent
Beirut Commune SARL - Housing & Property Management
08.2018 - 8 2022
- Brokered over 100 sale and rental deals and facilitated property-related transactions
- Closed an average of 2 deals per month during economic highest crisis years (2019-2022)
- Established excellent relationships built on trust, integrity and professionalism, with both clients and other agents, resulting in regular collaboration and mutual respect
- Provided property management services to clients and ensured up-to-date maintenance, administration and smooth transactions between landlords and tenants
Education
French Baccalaureate - Economic And Social Sciences
Grand Lycée Franco-Libanais
Beirut, Lebanon 04.2001 -
BBA - Entrepreneurship
American University of Beirut
Beirut, Lebanon 04.2001 -
Master of Arts - Global Studies
Leipzig University & Wroclaw University
Leipzig, Germany & Wroclaw, Poland 04.2001 -
Skills
Tech-savvy with 4 years of personal experience with self-custody and in the general crypto space
Excellent problem-solving skills, and high level of empathy
Excellent communication and writing skills
Detail-oriented with excellent organizational abilities
Timeline
Business Owner, Property Manager and Agent
Beirut Commune SARL - Housing & Property Management
08.2018 - 8 2022
Airbnb Host
Self-employed
12.2012 - Current
French Baccalaureate - Economic And Social Sciences
Grand Lycée Franco-Libanais
04.2001 -
BBA - Entrepreneurship
American University of Beirut
04.2001 -
Master of Arts - Global Studies
Leipzig University & Wroclaw University
04.2001 -