MARIA EMILHY PEREZ
Omaha,USA
Summary
Results-driven and adaptable professional with a diverse background in retail and community engagement. Working in retail environments, I demonstrate expertise in inventory management, cash handling, and collaborative marketing efforts. Have proven track record of excellence in various roles with working and having built fundamental skills.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
FedEx Express
Omaha, NE
04.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Online Order Filler / Personal Shopper
Walmart
Papillion, NE
11.2022 - 12.2023
- Efficiently picked and prepared online customer orders, ensuring accuracy and timeliness in order fulfillment.
- Demonstrated a comprehensive understanding of store layout, product locations, and inventory.
- Prioritized and organized daily tasks to meet or exceed productivity goals, consistently delivering completed orders.
- Provided excellent customer service by communicating with customers, addressing inquiries, and ensuring satisfaction with selected products.
- Conducted thorough quality checks on selected items to guarantee that customers received products in great condition.
- Worked collaboratively with team members to organize orders, contributing an efficient online order fulfillment team.
- Implemented strategies to enhance order accuracy, resulting in a 15% reduction in order errors and customer complaints.
Retail Merchandise Associate
T.J. Maxx
Omaha, NE
10.2021 - 02.2022
- Demonstrated proficiency in monitoring and managing inventory levels, conducting regular stock checks, and promptly restocking shelves resulting in a 25% decrease in instances of low-stock situations.
- Successfully managed cash transactions, processed customer payments accurately, and upheld financial integrity at the point of sale.
- Collaborated with the marketing team to implement and execute sales promotions, contributing to increased product visibility and driving sales during promotional periods, increasing sales by 12%.
- Ensured accuracy in pricing and product information by thoroughly labeling merchandise, updating prices during promotions, and maintaining consistency in pricing across the store.
- Demonstrated flexibility by adapting to changing priorities and contributing positively to the team during peak shopping seasons and special events.
- Efficiently managed stockroom activities, replenishing merchandise on the sales floor promptly to maintain optimal inventory levels and a well-stocked retail environment.
Education
Bryan High School
Omaha, NESkills
- Team collaboration
- Leadership
- Team building
- Adaptability
- Communication skills
- Conflict resolution
- Time management
- Decision-making
- Problem-solving
- Critical thinking
- Organizational skills
- Detail-oriented
- Multitasking
- Initiative
- Dependability
- Outstanding communication skills
- Customer service
Language Skills
Spanish: Fluent (Native)
English: Fluent (Native)
Timeline
Customer Service Agent
FedEx Express
04.2024 - Current
Online Order Filler / Personal Shopper
Walmart
11.2022 - 12.2023
Retail Merchandise Associate
T.J. Maxx
10.2021 - 02.2022
Bryan High School