Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Maria Escueta

Maria Escueta

Euless,TX

Summary

Dynamic operations leader with extensive experience at Panda Restaurant Group, excelling in project management and KPI monitoring. Proven track record in enhancing operational excellence and driving process improvements, resulting in significant performance gains. Adept at conflict resolution and logistics management, fostering strong teams to achieve ambitious goals.

Overview

7
7
years of professional experience

Work History

License Operations Coach/License Program Manager

Panda Restaurant Group, Inc., Panda Express
, United States
11.2024 - Current
  • Acted as business partner to licensed Panda Express locations in universities, airports, and military bases.
  • Coordinated logistics and training for existing locations and new store openings to uphold brand standards.
  • Facilitated effective training for multi-unit managers to enhance site visits at licensed locations.
  • Developed staffing and training tracking forms along with checklists for new location openings.
  • Analyzed store performance periodically to identify opportunities for improvement.
  • Calculated quarterly bonuses for multi-unit leaders through collaboration with payroll and accounting departments.

Area Coach of Operations

Panda Restaurant Group, Inc., Panda Express
Dallas, TX
04.2023 - 11.2024
  • Supervised 15 stores and directed team of managers to achieve results in People, Guest, and Financial KPI metric categories.

Training Leader

Panda Restaurant Group, Inc., Panda Express
Dallas, TX
12.2022 - 04.2023
  • Responsible for training externally hired and internally promoted Store Managers, Assistant Managers, and Chefs while supervising 1 location.

General Manager

Panda Restaurant Group, Inc., Panda Express
Dallas, TX
03.2021 - 12.2022
  • Oversaw 1 location and managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Director of Operations

Chick-fil-A Franchise
Plano, TX
04.2018 - 09.2020
  • Directed 1 location, fostering leadership and development initiatives to achieve sales growth by cultivating guest relationships.

Education

Associate of Arts - Business Operations Management

Ashford University
San Diego, CA
12-2022

Skills

  • Project management
  • KPI monitoring
  • Conflict resolution
  • Logistics management
  • Operational excellence
  • Process improvement

Languages

Spanish
Professional

References

References available upon request.

Timeline

License Operations Coach/License Program Manager

Panda Restaurant Group, Inc., Panda Express
11.2024 - Current

Area Coach of Operations

Panda Restaurant Group, Inc., Panda Express
04.2023 - 11.2024

Training Leader

Panda Restaurant Group, Inc., Panda Express
12.2022 - 04.2023

General Manager

Panda Restaurant Group, Inc., Panda Express
03.2021 - 12.2022

Director of Operations

Chick-fil-A Franchise
04.2018 - 09.2020

Associate of Arts - Business Operations Management

Ashford University