Maria Escueta
Euless,TX
Summary
Dynamic operations leader with extensive experience at Panda Restaurant Group, excelling in project management and KPI monitoring. Proven track record in enhancing operational excellence and driving process improvements, resulting in significant performance gains. Adept at conflict resolution and logistics management, fostering strong teams to achieve ambitious goals.
Overview
7
7
years of professional experience
Work History
License Operations Coach/License Program Manager
Panda Restaurant Group, Inc., Panda Express
, United States
11.2024 - Current
- Acted as business partner to licensed Panda Express locations in universities, airports, and military bases.
- Coordinated logistics and training for existing locations and new store openings to uphold brand standards.
- Facilitated effective training for multi-unit managers to enhance site visits at licensed locations.
- Developed staffing and training tracking forms along with checklists for new location openings.
- Analyzed store performance periodically to identify opportunities for improvement.
- Calculated quarterly bonuses for multi-unit leaders through collaboration with payroll and accounting departments.
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
Dallas, TX
04.2023 - 11.2024
- Supervised 15 stores and directed team of managers to achieve results in People, Guest, and Financial KPI metric categories.
Training Leader
Panda Restaurant Group, Inc., Panda Express
Dallas, TX
12.2022 - 04.2023
- Responsible for training externally hired and internally promoted Store Managers, Assistant Managers, and Chefs while supervising 1 location.
General Manager
Panda Restaurant Group, Inc., Panda Express
Dallas, TX
03.2021 - 12.2022
- Oversaw 1 location and managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Director of Operations
Chick-fil-A Franchise
Plano, TX
04.2018 - 09.2020
- Directed 1 location, fostering leadership and development initiatives to achieve sales growth by cultivating guest relationships.
Education
Associate of Arts - Business Operations Management
Ashford University
San Diego, CA12-2022
Skills
- Project management
- KPI monitoring
- Conflict resolution
- Logistics management
- Operational excellence
- Process improvement
Languages
Spanish
Professional
References
References available upon request.
Timeline
License Operations Coach/License Program Manager
Panda Restaurant Group, Inc., Panda Express
11.2024 - Current
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
04.2023 - 11.2024
Training Leader
Panda Restaurant Group, Inc., Panda Express
12.2022 - 04.2023
General Manager
Panda Restaurant Group, Inc., Panda Express
03.2021 - 12.2022
Director of Operations
Chick-fil-A Franchise
04.2018 - 09.2020
Associate of Arts - Business Operations Management
Ashford University
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