Savannah Juarez
Mount Holly,NC
Summary
Dynamic Multi-Unit Operational Coach and Consultant with proven success in driving 14% year-over-year sales growth. Expert in multi-unit management, leadership development, and customer engagement. Known for enhancing team problem-solving capabilities and achieving a 3-5% increase in bottom-line profitability across a diverse, high-profile portfolio of 22 stores.
Overview
12
12
years of professional experience
1
1
Certification
Work History
License District Manager
Starbucks
Charlotte, NC
03.2021 - Current
- Multi-unit Business Consultant and Operations Coach for corporate partners, supporting a complex portfolio of 22 stores across 5 segments: retail, travel, grocery, university, and theme parks, with 8 licensees.
- Driving sales growth through operational excellence and marketing strategies to increase brand awareness, seeing a year-over-year increase of 14% in FY24, and 7% in FY25 for top-line sales.
- Assess and develop leaders' problem-solving capabilities in a team of 20, to proactively achieve goals and deliver on operational excellence.
- Maintains a routine of business analysis to assess portfolio conditions, identify trends, and growth opportunities to deliver market-specific priorities.
- Provided ongoing coaching and consultation for corporate partners on how to maximize productivity and profits, seeing a lift in bottom-line profitability of 3-5% across all segments.
- Prioritizes intentional, shoulder-to-shoulder time with corporate leaders to generate insight, lead change, and support personal development.
- Supported the growth and personal development of the peer team through shared market tours, business analysis, and providing feedback on the portfolio plan. The peer team achieved the number one spot in Area sales growth in the Southeast in FY24 and FY25.
- Project Management: Opened Three New Stores in both Company operated and Licensee Locations. Supported new Licensee merge into Carolina Market with new concept- Delivery only.
Store Manager
Starbucks
Greensboro, NC
10.2018 - 03.2021
- Achieved 60% sales growth from FY19 to FY21 through creating an engaging, uplifting environment for baristas and customers while operating at the highest standards.
- Trained and maintained mentorship of 9 Store managers in local districts
- Operated two high volume drive thru locations from 2020 to 2021 during pandemic to support change in leadership, grow management team, and close operational gaps.
- Voted Store Manager of the year in 2020 by Regional Director out of 200 plus Store Managers.
- Created and implemented Shift Supervisor Accelerated Development Program in FY21 to build pipeline of talent for Store Manager position. Seven out of thirteen were promoted to the Store Manager position by the end of the program.
Organizational Training Manager
Zaxbys
Greensboro, North Carolina
11.2016 - 09.2018
- Coordinated and facilitated training for General Managers and Assistant Managers across the District.
- Mentored and developed managers in store operations through coaching, performance, development, and role modeling behaviors/tasks.
- Proctored and facilitated all ServSafe certifications in the district.
General Manager
Zaxbys
Greensboro, North Carolina
10.2013 - 11.2016
- Cultivate an environment of warmth and belonging for team members and customers. Implement and execute operational systems. Onboard and train management, and team members. Develop marketing and events to grow sales and engage the community. Manage inventory and repair/maintenance budgets to ensure profitability. Create weekly schedules.
- From number four to number one in annual sales in the area. Ranked in the top 15 in the nation for service. Highly profitable for LLC.
Education
High School Diploma -
Northeast High School
McLeansville, NC01-2013
Skills
- Multi-unit management
- Operations coach
- Leadership development
- Customer engagement
- Client relationship building
- Profitability optimization Consultant
- Business analysis
- Sales growth strategy
- Effective communication
- Project management
Affiliations
- Women Impact Network Area Lead
- Co Chair for Next Leaders Network
- Student Pilot
Certification
- Microsoft Excel and Powerpoint
Timeline
License District Manager
Starbucks
03.2021 - Current
Store Manager
Starbucks
10.2018 - 03.2021
Organizational Training Manager
Zaxbys
11.2016 - 09.2018
General Manager
Zaxbys
10.2013 - 11.2016
High School Diploma -
Northeast High School