Job Search Status
Open to workDesired start date: Flexible
Open To Work
Alyson Horne
Mount Holly,NC
Work Preference
Summary
Dynamic bartender with a proven track record at Wing Co, excelling in customer service and upselling techniques. Recognized for strong multitasking abilities and fostering a collaborative environment. Developed loyal clientele through engaging interactions and resolved issues promptly, enhancing guest satisfaction and contributing to increased sales revenue.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Bartender
Wing Co
03.2021 - 04.2025
- Mix and serve beverages efficiently, ensuring high customer.
- Upsell menu items effectively, contributing to increased sales revenue through recommendations.
- Collaborate with kitchen staff to coordinate timely service during peak hours.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Glenway Premium Pub
02.2020 - 06.2023
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Accurately processed orders using POS system to ensure timely delivery of food and beverages.
- Collaborated with kitchen staff to address customer requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area to create welcoming atmosphere for patrons.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor Of Science - Sociology And Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC 08.2020 - 05.2025
High School Diploma - College Prep
Southpoint High School
Belmont 08.2016 - 05.2025
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
Volunteer Opportunities
Rachel Freeman Elementary School
Wilmington, NC
August 2020- May 2023
Classroom Assistant/Pre-K
Catawba Elementary
Belmont, NC 28120
August 2019-Mar 2020
Classroom Assistant/Kindergarten
Newbridge Children’s Academy
Belmont, NC
August 2018-May 2019
Classroom Assistant/Infants
Timeline
Bartender
Wing Co
03.2021 - 04.2025
Bachelor Of Science - Sociology And Criminal Justice
University of North Carolina At Pembroke
08.2020 - 05.2025
Server
Glenway Premium Pub
02.2020 - 06.2023
High School Diploma - College Prep
Southpoint High School
08.2016 - 05.2025