Maria Esparza
Ocilla,GA
Summary
Dedicated and results-driven professional with experience at Xanterra Parks & Resorts. Expertise in reservation management and exceptional communication skills, ensuring guest satisfaction, and seamless operations. Adept at multitasking and issue resolution, consistently enhancing team collaboration and service quality in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Senior Guest Service Agent
Xanterra Parks & Resorts
Yellowstone National Park, WY
05.2025 - Current
- Handled guest inquiries and resolved issues promptly to maintain satisfaction.
- Coordinated room assignments and special requests with housekeeping staff effectively.
- Managed reservations using the property management system for seamless operations.
Server
Xanterra Parks & Resorts
Yellowstone National Park, WY
12.2024 - 02.2025
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Lobby Attendant
Xanterra Parks & Resorts
Yellowstone National Park, WY
05.2024 - 10.2024
- Processed payments for services rendered according to established procedures.
- Stocked coffee bar with fresh supplies on a daily basis.
- Prepared and sold cafe items, including breakfast, pizza, and beverages, adhering to health and safety guidelines.
Education
Bachelor of Science - Hospitality Management
Grand Canyon University
Phoenix, AZ01-2027
Skills
- Communication skills
- Reservation management
- Attention to detail
- Customer service
- Team collaboration
- Issue resolution
- Food and beverage area setup
- Multitasking capacity
- Adaptability
- Bilingual
Timeline
Senior Guest Service Agent
Xanterra Parks & Resorts
05.2025 - Current
Server
Xanterra Parks & Resorts
12.2024 - 02.2025
Lobby Attendant
Xanterra Parks & Resorts
05.2024 - 10.2024
Bachelor of Science - Hospitality Management
Grand Canyon University