Maria Espinal
Miami,FL
Summary
Proven leader in customer service, adept at processing transactions and solving complex issues, showcased during my tenure at Wells Fargo & Company. Excelled in using Microsoft Office Suite to enhance operational efficiency, achieving high customer satisfaction scores. Skilled in communication and critical thinking, I consistently exceeded sales goals by effectively upselling products and services.
Overview
7
7
years of professional experience
Work History
Online Banking Customer Service Representative
First State Bank of the Florida Keys
Miramar, FL
08.2023 - Current
- Provide virtual customer support for online banking users, assisting with login issues, security concerns, and account troubleshooting.
- Handle 100+ customer calls daily, efficiently resolving inquiries while navigating multiple systems on a three-monitor setup.
- Utilize Adobe, Excel, Microsoft Word, and Fiserv to process transactions and manage customer requests.
- Deliver clear, step-by-step guidance to customers via phone, chat, and email, ensuring a smooth digital banking experience.
- Maintain high customer satisfaction scores by providing accurate and timely support.
Sales Customer Support Specialist
United States Postal Service
Miami, US
07.2021 - Current
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Mail Sorting, Letter Sorting, Barcode Scanning, Postal Regulations, Postal Services
- Worked flexible schedule and extra shifts to meet business needs
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Personal Banking Specialist
Wells Fargo & Company
Miami, US
08.2018 - 07.2021
- Served approximately 65+ customers each shift, remaining composed and professional even in high-stress situations
- Counted as much as $25,000 in daily funds with manual and machine-assisted methods
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
Education
Business administration -
Miami Dade College
Miami, FL06.2019
Skills
- Counting cash
- Processing transactions
- Following written procedures
- Attending to details
- Efficient
- Detail-Oriented
- Microsoft Office Suite
- Excel
- Access
- Word
- Outlook
- Typing
- Communication
- Teamwork
- Problem Solving
- Critical Thinking
- Leadership
- Upselling Products and Services
Hobbies and Interests
- Chess
- Musical instruments
- Reading
- Writing and sketching
- Blogging
- Volunteering and community involvement
- Learning languages
- Travel
Languages
- Spanish, Native or Bilingual Proficiency
- English, Native or Bilingual Proficiency
Timeline
Online Banking Customer Service Representative
First State Bank of the Florida Keys
08.2023 - Current
Sales Customer Support Specialist
United States Postal Service
07.2021 - Current
Personal Banking Specialist
Wells Fargo & Company
08.2018 - 07.2021
Business administration -
Miami Dade College
Similar Profiles
Patricia D. AlexanderPatricia D. Alexander
Residential Underwriter at First State Bank of the Florida KeysResidential Underwriter at First State Bank of the Florida Keys
MARTHA L. CASTROMARTHA L. CASTRO
Financial Analyst at First State Bank of The Florida KeysFinancial Analyst at First State Bank of The Florida Keys
Janelle AboujaoudeJanelle Aboujaoude
Assistant Manager at Florida Keys WatersportsAssistant Manager at Florida Keys Watersports
Lino DiopaezLino Diopaez
Fleet Service Clerk at Envoy AirFleet Service Clerk at Envoy Air
Esthefanny HoyosEsthefanny Hoyos
Store Manager at PerfumarteStore Manager at Perfumarte