Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic
HANNAH SCHRADER
Open To Work

HANNAH SCHRADER

Reno

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service AssociateNight Stocker/front EndExecutive AssistantCommunications SpecialistFront Desk Receptionist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Reno, NV
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Career advancementWork-life balanceHealthcare benefits

Summary

Detail-oriented and dependable customer service professional with experience across retail, hospitality, logistics, and administrative support. Known for strong communication skills, efficiency in fast-paced environments, and a proactive approach to problem-solving. Adaptable, quick to learn, and committed to delivering high-quality service.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Customer Service Associate

UPS
Clackamas
03.2025 - 03.2026
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
  • Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
  • Handled escalated situations calmly, de-escalating tense conversations with upset customers
  • Identified process improvement opportunities and recommended changes to enhance customer experience
  • Utilized CRM software to track customer interactions, update account information, and document case details
  • Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
  • Resolved billing discrepancies promptly by working closely with the finance department to investigate and correct errors
  • Collaborated with sales representatives to identify upselling opportunities during customer interactions, contributing to increased average order value

Night Stocker/front End

Costco Wholesale
Clackamas
12.2023 - 06.2024
  • Implemented planograms to ensure accurate merchandise layout and seasonal transitions.
  • Streamlined merchandise organization through systematic planogram implementation, while maintaining precise inventory tracking and display standards.
  • Coordinated with team members to maintain merchandise standards, implement visual merchandising strategies, and ensure consistent department presentation.
  • Monitored inventory organization and display effectiveness, adapting strategies to maximize product visibility and engage customers.
  • Organized clothing displays to enhance customer access and visual appeal.
  • Maintained product presentation through neat folding and accessibility, improving overall shopping experience.
  • Assisted customers with product inquiries, enhancing their shopping experience.
  • Developed product knowledge to support customer needs and service quality.

Executive Assistant

Specialty Family Homes
Happy Valley
01.2020 - 06.2024
  • Streamlined executive calendar management and travel logistics while maintaining confidentiality and implementing efficient communication protocols across multiple stakeholders.
  • Managed executive calendars, coordinating key events to optimize scheduling and availability.
  • Streamlined communication by handling emails and calls, allowing executives to concentrate on priorities.
  • Organize travel logistics, ensuring smooth trips with detailed itineraries and necessary documents.
  • Supported meetings by preparing materials, documenting minutes, and tracking actionable items for accountability.
  • Coordinate projects to meet timelines, acting as a key liaison with clients and partners.
  • Orchestrated complex project timelines and deliverables, ensuring seamless coordination between executive leadership and cross-functional teams for optimal outcomes.
  • Enhanced operational efficiency through proactive problem-solving and systematic documentation of meeting minutes, action items, and project milestones.

Communications Specialist

Specialty Family Homes
Happy Valley
08.2021 - 01.2022
  • Facilitated information flow to healthcare staff, improving treatment planning efficiency.
  • Communicated health updates to healthcare staff, ensuring timely completion of critical tasks.
  • Coordinated patient care documentation and treatment planning, strengthening relationships with healthcare staff to enhance service delivery.
  • Managed household tasks and staff support, ensuring smooth daily operations.
  • Supervised activities, fostering a collaborative and productive environment.
  • Built rapport with clients, promoting a safe and engaging community experience.
  • Implemented comprehensive facility maintenance protocols while managing daily operations and staff support services to ensure optimal care environment.

Front Desk Receptionist

The Century Hotel
Tualatin
04.2021 - 08.2021
  • Managed front desk, enhancing guest satisfaction through prompt service and clear communication.
  • Handled client interactions, ensuring seamless check-ins and addressing queries effectively.
  • Streamlined guest check-in processes, ensuring timely resolutions of issues with housekeeping and maintenance teams to uphold service standards.
  • Coordinated with team to address guest needs, improving service responsiveness and collaboration.
  • Created guest information system to track preferences and special requests, enhancing personalized service and guest satisfaction.
  • Provided local insights on dining and entertainment, enriching guest experiences.
  • Implemented safety protocols, contributing to a secure environment for guests and staff.
  • Orchestrated seamless communication between departments to expedite room readiness and special arrangements for VIP guests and large groups.

Service Representative

Nordstrom Rack
Clackamas
09.2019 - 01.2020
  • Delivered exceptional customer service, increasing customer satisfaction and fostering loyalty.
  • Managed complex customer agreements while maintaining strict compliance with company protocols and service standards.
  • Executed customer agreements, ensuring compliance with policies.
  • Built strong relationships with cross-functional teams to deliver seamless customer experiences and resolve escalated service matters.
  • Analyzed customer feedback patterns to identify service improvements, enhancing overall operational efficiency.
  • Utilized strong organizational skills in fast-paced settings.

Sales Associate

Refinery
Oregon City
05.2018 - 09.2019
  • Increased sales opportunities and customer loyalty through proactive engagement and personalized service.
  • Optimized retail sales environment through strategic visual merchandising and customer-centric approach, driving increased customer retention and delivering exceptional shopping experiences.
  • Cultivated positive customer relationships through personalized service and proactive problem-solving, gathering feedback to improve shopping experience.
  • Delivered efficient checkout processes, minimizing wait times and ensuring customer satisfaction.
  • Streamlined point-of-sale operations while maintaining meticulous attention to merchandise handling, ensuring efficient transactions and superior customer satisfaction.
  • Maintained appealing sales area, enhancing customer experience and optimizing display setups.

Education

GED -

Clackamas Community College
Clackamas, OR

Skills

  • Customer service
  • Client relations
  • Retail Sales
  • Sales calls
  • Appointment scheduling
  • Phone support
  • POS systems
  • Data entry
  • Processing cash transactions
  • Cash Handling
  • Travel coordination
  • Technical troubleshooting support
  • Computer skills
  • Time management
  • Multitasking
  • Detail Orientation
  • Accuracy
  • Organization
  • Interpersonal skills
  • Communication
  • Active listening
  • Relationship building
  • Customer engagement
  • Phone communication
  • Front desk
  • Counting cash
  • Problem Solving
  • Organizational skills
  • Problem Solving
  • Organization

Certification

• Driver's License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Associate

UPS
03.2025 - 03.2026

Night Stocker/front End

Costco Wholesale
12.2023 - 06.2024

Communications Specialist

Specialty Family Homes
08.2021 - 01.2022

Front Desk Receptionist

The Century Hotel
04.2021 - 08.2021

Executive Assistant

Specialty Family Homes
01.2020 - 06.2024

Service Representative

Nordstrom Rack
09.2019 - 01.2020

Sales Associate

Refinery
05.2018 - 09.2019

GED -

Clackamas Community College

Similar Profiles

CREATE PROFILE
HANNAH SCHRADER