Maria Espinosa
New Braunfels,Texas
Summary
Dynamic career coach with extensive experience at HEB Grocery Store, specializing in career assessment and personalized coaching. Proven ability to enhance client outcomes through strategic planning and community networking. Skilled in interview coaching and promoting work-life balance, fostering client resilience and success in their job search endeavors.
Overview
9
9
years of professional experience
Work History
Career Coach Admin
HEB Grocery Store
08.2024 - Current
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
- Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
- Promoted the importance of work-life balance by teaching clients techniques for managing stress, setting boundaries, and maintaining self-care during their job search process.
- Enhanced client career progression by providing personalized coaching sessions tailored to individual goals and strengths.
Beer and Wine Lead
HEB Grocery Store
01.2023 - 08.2024
- Spends majority of time using independent judgement making employment-related and business decisions, or effectively recommending such decisions, including product / and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters.
- Prepares work schedules, orders product, controls inventory, monitors department budget / payroll.
- Provides superior Customer Service by assisting Customers with wine/beer related questions and by building relationships with customers; maintain knowledge of wine/beer preference.
- Coordinates wine tastings for special wines by variety region, brand, or vintage.
- Knowledge of wines of the world including science and process of winemaking, product rating systems, growing regions, varietals, flavor profiles, food pairings, and proper storage and temperature.
Cross Functional Lead
HEB Grocery Store
09.2019 - 01.2023
- Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection.
- Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
- Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
- Assists with inventory control; loads, unloads, and moves product
- Slices, packages, labels, rotates, merchandises, culls, and prices product
- Gains knowledge of multiple departments; applies understanding of processes / policies
- Complies with Store and department SOPs, policies, and applicable laws
Cashier
HEB Grocery Store
01.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Visual Merchandiser
Target
05.2017 - 12.2018
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Softlines Team Leader
Target
04.2016 - 05.2017
- Managed inventory levels effectively, reducing stockouts and maintaining optimal stock levels.
- Coordinated staff schedules, balancing workload while minimizing labor costs.
- Resolved escalated customer issues professionally, maintaining a high level of customer satisfaction.
- Trained new team members on company protocols, leading to increased productivity and job satisfaction.
Cashier
Target
01.2016 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Canyon High School
New Braunfels, TX06-2017
Skills
- Resume building
- Industry expertise
- Career assessment
- Work-life balance
- Career planning
- Human resources
- Interview coaching
- Career guidance
- Community networking
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 400 staff members.
Woman of Distinction Award
H-E-B's "Women of Distinction" program recognizes and celebrates female employees who have made a difference in their workplace and community, with winners nominated by their peers and honored at special events.
Timeline
Career Coach Admin
HEB Grocery Store
08.2024 - Current
Beer and Wine Lead
HEB Grocery Store
01.2023 - 08.2024
Cross Functional Lead
HEB Grocery Store
09.2019 - 01.2023
Cashier
HEB Grocery Store
01.2019 - 09.2019
Visual Merchandiser
Target
05.2017 - 12.2018
Softlines Team Leader
Target
04.2016 - 05.2017
Cashier
Target
01.2016 - 04.2016
High School Diploma -
Canyon High School
Similar Profiles
Adan AmayaAdan Amaya
Customer Service Representative at HEB Grocery StoreCustomer Service Representative at HEB Grocery Store
Jacoya MccartneyJacoya Mccartney
Assistant Service Manager at HEB Grocery StoreAssistant Service Manager at HEB Grocery Store
Kelly RodriguezKelly Rodriguez
Curbside Shopper at HEB Grocery StoreCurbside Shopper at HEB Grocery Store