MARIA ESTRADA
Summary
Driven professional with extensive experience in sales and customer service, notably as a Sales Representative Manager at Boost Mobile By Allied Communications. Excelled in fostering client relationships and enhancing sales strategies, leading to significant revenue growth. Skilled in staff training and possesses strong communication abilities, ensuring high levels of client satisfaction and team efficiency. Hardworking employee.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Able Services
11.2018 - 05.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Front Desk Receptionist
Manuel's Hair Salon
03.2023 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for customers.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls.
- Collected , fees, and payments.
Sales Associate
Swarovski
08.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Representative Manager
Boost Mobile By Allied Communications
08.2020 - 12.2022
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Representative
T-Mobile
01.2023 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Cricket Wireless
11.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Boost Mobile
10.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Education
Bachelor of Arts - Criminal Justice
Trinity Washington University
Washington, DC08.2028
High School Diploma -
Roosevelt Stay
Washington, DC07.2020
High School Diploma -
Instituto Nuestra Senora De La Asuncion
Guatemala10.2018
Skills
- Customer Service
- Sales expertise
- Product and service knowledge
- Sales closing
- Staff Training
- Friendly and Helpful
- Attention to Detail
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Creative Thinking
- Product Knowledge
- Organization
- Computer Proficiency and Microsoft Office
Bilingual (Spanish-English)
Fluent
Additional Information
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Timeline
Sales Representative
Cricket Wireless
11.2023 - 12.2023
Sales Representative
Boost Mobile
10.2023 - Current
Front Desk Receptionist
Manuel's Hair Salon
03.2023 - 04.2023
Sales Representative
T-Mobile
01.2023 - 05.2023
Sales Representative Manager
Boost Mobile By Allied Communications
08.2020 - 12.2022
Sales Associate
Swarovski
08.2019 - 02.2020
Housekeeping Supervisor
Able Services
11.2018 - 05.2023
Bachelor of Arts - Criminal Justice
Trinity Washington University
High School Diploma -
Roosevelt Stay
High School Diploma -
Instituto Nuestra Senora De La Asuncion