Maria Estrada
Fort Worth
Summary
Experienced Intake Specialist adept at managing patient data and streamlining communication within healthcare settings. Strong background in electronic health records and patient coordination, committed to improving operational efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Intake Specialist
Southwest Central Woundcare
Dallas
09.2024 - Current
- Managed patient intake processes to ensure timely information collection.
- Coordinated communication between medical staff and patients for appointment scheduling.
- Maintained confidentiality of patient records in compliance with regulations.
- Utilized electronic health record systems to update patient information accurately.
- Facilitated follow-up appointments by contacting patients promptly and professionally.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Updated patient information on computer system to maintain billing accuracy.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
Surgery Coordinator
Trend Healthcare
Hurst
04.2020 - 03.2025
- Intake of all new patients to the clinic.
- Obtained authorization for the procedure.
- Collected copay for the upcoming procedure.
- Aftercare education and instructions were given to the patient.
- Scheduled post-op appointments.
- Coordinated schedules with anesthesia, the hospital, neuromonitoring, and the first assist.
- Obtained signatures during aftercare education.
Registrar
Medical City Fort Worth
Fort Worth
07.2022 - 02.2024
- Managed patient registration processes and ensured accurate data entry.
- Coordinated with medical staff to verify patient insurance information.
- Trained new staff on registration protocols and software systems.
- Reviewed and resolved discrepancies in patient records and documentation.
- Reviewed documentation prior to entry into the system for accuracy.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Office Manager/HR
SolarLife Technology, LLC
02.2019 - 04.2020
- Quickbooks
- Payroll
- Accounts Receivable/Accounts Payable
- Research on supplies and materials for projects
- Managed two operations, Solar panel and Design
- Ran personal errands for CEO
- Managed personal and work schedules for company
- Managed all 1099 paperwork and input into Quickbooks
Office Coordinator/Surgery Coordinator
360 Back and Spine Center
04.2017 - 02.2019
- Responsible for daily operations of the front and back office.
- Handled irate patients
- Ordered office and surgery supplies as needed
- Scheduled surgeries for surgeon at any of the multiple hospitals based on insurance, surgeon, and patient needs.
- Obtained prior authorization for surgeries and post surgery equipment
- Managed financial payment from insurance company on surgeries and equipment
- Obtained and managed prepayment from patients prior to surgery
Bilingual Customer Care Specialist
Southlake Medical Supplies
Southlake
04.2013 - 04.2017
- Company Overview: Southlake, TX
- Answer all incoming calls in a timely manner
- Place product orders as patients needed
- Insurance verification on 400+ patients on a monthly basis
- Placing calls to 400+ patients for monthly order on catheter/incontinence supplies
- Obtained prior authorizations from multiple insurance entities
- Completed sample inventory and restocked accordingly
- Transmission of prescriptions and clinical documentation
- Southlake, TX
Admissions Specialist
Texas Health Harris Methodist HEB
Bedford
02.2008 - 09.2012
- Company Overview: Bedford, Texas
- Pre-registered patients in a timely manner
- Admitted patients upon arrival
- Collected monies as needed for services
- Scheduled new appointments for our radiology department
- Addressed customer service concerns and formulated resolutions
- Bedford, Texas
Customer Service Representative
Century Healthcare
Irving
07.2006 - 10.2006
- Company Overview: Irving, Texas
- Took inbound calls regarding patient benefits
- Notified medical offices of patient benefits
- Updated and posted proper notes to patient/customer profile
- Irving, Texas
Customer Service Team Lead
Perot Systems Corp
Dallas
08.2005 - 06.2006
- Company Overview: Dallas, Texas
- Supervised 10-30 reps a day regarding attendance and productivity.
- Completed daily reports for quality and production
- Daily reports to upper management
- Assisted in escalated calls and resolving complaints
- Conducted Quality Assurance reviews on rep calls
- Dallas, Texas
Education
Diploma -
Mirabeau Lamar High School
01.2002
Skills
- Patient intake
- Electronic health records
- Insurance verification
- Authorization processes
- Appointment scheduling
- Customer relationship management
- Medical terminology
- Team collaboration
- Data entry accuracy
- Time management
- Follow-up skills
References
Available upon request
Highlighted Skills
- Bilingual (Spanish Speaking)
- Excellent organizational skills
- Strong customer relation skills
- Highly professional and reliable
- Microsoft Word
- PowerPoint and Excel
- Works with ease under pressure
- Knowledge with HIPAA guidelines
- Quickbooks
- AR/AP
Timeline
Intake Specialist
Southwest Central Woundcare
09.2024 - Current
Registrar
Medical City Fort Worth
07.2022 - 02.2024
Surgery Coordinator
Trend Healthcare
04.2020 - 03.2025
Office Manager/HR
SolarLife Technology, LLC
02.2019 - 04.2020
Office Coordinator/Surgery Coordinator
360 Back and Spine Center
04.2017 - 02.2019
Bilingual Customer Care Specialist
Southlake Medical Supplies
04.2013 - 04.2017
Admissions Specialist
Texas Health Harris Methodist HEB
02.2008 - 09.2012
Customer Service Representative
Century Healthcare
07.2006 - 10.2006
Customer Service Team Lead
Perot Systems Corp
08.2005 - 06.2006
Diploma -
Mirabeau Lamar High School
Similar Profiles
GYNYSYS LAPENAGYNYSYS LAPENA
Clinical Coordinator | Case Manager | Practice Administrator at Infinity Woundcare SpecialistClinical Coordinator | Case Manager | Practice Administrator at Infinity Woundcare Specialist
Destiny RochaDestiny Rocha
Administrative Coordinator at ST DAVIDS WOUNDCARE AND HYPERBARICSAdministrative Coordinator at ST DAVIDS WOUNDCARE AND HYPERBARICS
Monika DwivediMonika Dwivedi
Medical Coding Specialist at Vohra WoundCare Pvt. Ltd.Medical Coding Specialist at Vohra WoundCare Pvt. Ltd.
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
Aleka XayasengAleka Xayaseng
Leasing and Marketing Specialist at Willow BridgeLeasing and Marketing Specialist at Willow Bridge