MARIA FHERNANDA HERNANDEZ COURTOIS
Winter Garden,FL
Summary
Dedicated professional with expertise in customer relations and conflict resolution. Bilingual communicator skilled in hospitality management and local attractions, improving guest experiences. Known for efficient task completion and high productivity in guest services and event coordination. Strong problem-solving and communication skills ensure seamless operations and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Hostess
Palmas Restaurant Group
Orlando, Florida
10.2024 - Current
- Implemented organizational systems to manage requests and track task progress efficiently.
- Created welcoming environment for guests, enhancing overall experience.
- Explained security policies to guests and staff, promoting safety and confidence.
- Processed guest charges with meticulous attention to detail during transactions.
- Managed reservation system during peak times to ensure seamless operations.
- Coordinated with servers for timely service and optimal guest satisfaction.
- Maintained cleanliness of dining area, ensuring a pleasant atmosphere for patrons.
- Trained new staff on hosting procedures, fostering effective team performance.
Concierge Grand Luxxe
Grupo Vidanta
Playa del Carmen, Quintana Roo
01.2020 - 01.2021
- Implemented organizational systems to manage guest requests and track outstanding tasks.
- Maintained front desk operations, ensuring adherence to dress code standards.
- Assisted VIPs and celebrities with personalized service while respecting privacy.
- Coordinated activities and arranged special accommodations to enhance guest experiences.
- Streamlined complaint resolution through effective communication and active listening.
- Processed payments accurately using cash register systems and POS terminals.
- Conducted inspections of guest areas to maintain cleanliness and compliance with AAA standards.
- Communicated with security staff to uphold a safe environment for all guests.
Education
Licenciatura - Gestión Turistica
UNIVERSIDAD AUTÓNOMA DE CHIAPAS
Chiapas, México01.2024
Skills
- Teamwork
- Time management
- Leadership
- Effective Communication
- Critical thinking
- Guest relations
- Concierge services
- Attention to detail
- Problem solving
- Training and mentoring
References
Stephanie Rivera, +1 407 842 1122, stephanierivera@palmasrestaurant.com
Languages
- English, Fluent
- Italian, Basics
- Spanish, Native
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Elementary
Affiliations
- Art enthusiast
- Researcher of multiple topics
Timeline
Hostess
Palmas Restaurant Group
10.2024 - Current
Concierge Grand Luxxe
Grupo Vidanta
01.2020 - 01.2021
Licenciatura - Gestión Turistica
UNIVERSIDAD AUTÓNOMA DE CHIAPAS
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