Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Figueroa

Yakima,WA

Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Recovery support professional with strong background in helping individuals navigate their recovery journeys. Known for fostering positive and supportive environment while implementing effective recovery strategies. Highly reliable team player focused on collaboration and adapting to changing needs. Skilled in crisis intervention and motivational interviewing.

Overview

12
12
years of professional experience

Work History

Recovery Support Specialist

Triumph Treatment Services
02.2023 - Current
  • Provided crisis intervention and emotional support during critical situations.
  • Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
  • Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
  • Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
  • Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
  • Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Assisted in medication administration tasks

Crew Team Member

Wayback Burgers
06.2021 - 08.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used proper techniques to prepare food and ingredients.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Customer Service Representative

Chevron
06.2013 - 11.2018
  • From 2013-2018 I worked as a cashier and customer service representative, I worked with customers on a daily basis. I have experience in customer service, cash handling, housekeeping, cooking, stocking, team work and multi-tasking as well as counting the money on the safe.

Education

Associate Of Science - Health Sciences

West Hills College - Coalinga
Coalinga, CA
12.2022

High School Diploma -

Mendota High School
Mendota, CA
06.2013

Skills

  • Customer service
  • Bilingual
  • Report preparation (paper work)
  • Complaint resolution
  • Sales expertise
  • Money handling abilities
  • Good listening skills
  • Service standard compliance
  • Team work
  • Leadership
  • Problem solving
  • Adaptability and Flexibility
  • Employee Training and Supervision
  • Health and Safety Standards
  • Dependable and Cooperative

Timeline

Recovery Support Specialist

Triumph Treatment Services
02.2023 - Current

Crew Team Member

Wayback Burgers
06.2021 - 08.2022

Customer Service Representative

Chevron
06.2013 - 11.2018

Associate Of Science - Health Sciences

West Hills College - Coalinga

High School Diploma -

Mendota High School

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