Maria Filho
Coconut Creek,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Babysitter
Care.com
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Host / Server
Cheesecake Factory Inc
Coconut Creek, FL
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Invoice Clerk
Green World Landscaping
Coconut Creek, FL
01.2016 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Managed invoicing and payment processing operations.
- Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
Receptionist
International Wellness
Orlando, FL
01.2021 - 03.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Arts -
Valencia College
Orlando, FL12.2024
High School Diploma -
Monarch High School
Coconut Creek, FL06.2021
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Flexible scheduling
- Conflict Resolution
- Telephone skills
- Data Entry
- Organization skills
- Verbal and written communication
- Scheduling
- Data inputting
- File Management
- Administrative Support
- Document Management
- Typing Speed
Languages
Portuguese
Full Professional
Timeline
Host / Server
Cheesecake Factory Inc
06.2023 - Current
Receptionist
International Wellness
01.2021 - 03.2022
Invoice Clerk
Green World Landscaping
01.2016 - Current
Babysitter
Care.com
Associate of Arts -
Valencia College
High School Diploma -
Monarch High School