Developed skills in fast-paced retail environments, ready to transition into a new field. Demonstrated keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-time Sales Associate
Buckle Inc
12.2023 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Monitored customers for signs of security concerns and escalated issues to management.
Built customer loyalty and retention by delivering excellent shopping experiences.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Patient Administration Specialist
Army National Guard NC
04.2019 - Current
Enhanced communication between healthcare providers and patients with accurate record keeping and timely followups.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Supported clinical staff by providing efficient administrative assistance during peak periods.
Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
Reduced errors in data entry by implementing a thorough verification process for patient information updates.
Utilized computer programs to create patient trackers, letters, and other documents.
Maintained office inventory and organized supplies for efficiency and expected needs.
Greeted and assisted patients with check-in procedures.
Provided excellent customer service to patients and medical staff.
Trained new staff on filing, phone etiquette and other office duties.
Certified Nursing Assistant
Novant Health, Forsyth Medical Center
12.2022 - 11.2023
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Built rapport with patients and families, providing emotional support during difficult times.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Advocated for patient rights and needs, ensuring respectful and ethical care.
Bank Teller
Wells Fargo
12.2017 - 08.2020
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.