Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Maria Flores Fernandez

Clemmons,NC

Summary

Developed skills in fast-paced retail environments, ready to transition into a new field. Demonstrated keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Part-time Sales Associate

Buckle Inc
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Patient Administration Specialist

Army National Guard NC
04.2019 - Current
  • Enhanced communication between healthcare providers and patients with accurate record keeping and timely followups.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Supported clinical staff by providing efficient administrative assistance during peak periods.
  • Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
  • Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
  • Reduced errors in data entry by implementing a thorough verification process for patient information updates.
  • Utilized computer programs to create patient trackers, letters, and other documents.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.

Certified Nursing Assistant

Novant Health, Forsyth Medical Center
12.2022 - 11.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.

Bank Teller

Wells Fargo
12.2017 - 08.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted customers with banking needs and inquiries.

Education

Associate of Science - Dentistry

Forsyth Technical Community College
Winston-Salem, NC
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Goal oriented
  • Patient care
  • Military discipline
  • Cultural awareness
  • First aid proficiency
  • Foreign language proficiency

Accomplishments

    Became a Sargent of the Army National Guard

Certification

Certified Nursing Assistant

Languages

Spanish
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Part-time Sales Associate

Buckle Inc
12.2023 - Current

Certified Nursing Assistant

Novant Health, Forsyth Medical Center
12.2022 - 11.2023

Patient Administration Specialist

Army National Guard NC
04.2019 - Current

Bank Teller

Wells Fargo
12.2017 - 08.2020

Associate of Science - Dentistry

Forsyth Technical Community College
Maria Flores Fernandez