Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Steggles

Lorain,OH

Summary

Dynamic Assistant Manager with a proven track record at Buckle Inc, enhancing customer satisfaction and driving sales growth through effective team leadership and customer relationship management. Excelled in decision-making and problem-solving, achieving consistent sales improvements. Skilled in both employee supervision and money handling, fostering a culture of continuous improvement and repeat business.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Buckle Inc
04.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Associate

Dillard's
08.2013 - 03.2018
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Sales Associate

Tween Brands Inc. Justice
02.2011 - 07.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Nordonia High School
Macedonia, OH
05-2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Sales growth
  • Employee supervision
  • Customer relationship management
  • Problem-solving
  • Sales strategies

Timeline

Assistant Manager

Buckle Inc
04.2019 - Current

Sales Associate

Dillard's
08.2013 - 03.2018

Sales Associate

Tween Brands Inc. Justice
02.2011 - 07.2013

High School Diploma -

Nordonia High School

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Ashley Steggles