Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Maria Florez

Lauderhill,FL

Summary

Hardworking employee with customer service, multitasking, and leadership abilities with desire to take on new challenges. Devoted to giving every customer a positive and memorable experience. Outgoing and friendly with a strong drive to succeed.

Overview

2
2
years of professional experience

Work History

Team 2 Trainer

CEC Entertainment
Sunrise, FL
06.2022 - Current
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Set up decorations, balloons, and other materials for the celebration.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered phone calls to assist customers with questions and orders.
  • Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
06-2024

Skills

  • Leadership
  • Calm Under Pressure
  • Organization and Time Management
  • Teamwork and Collaboration
  • Verbal Communication
  • Critical Thinking
  • Flexible and Adaptable
  • Money Handling
  • Problem-Solving
  • Teamwork

Affiliations

Im part of the JROTC program in my high school which has allow me to develop leadership skills, discipline, and teamwork. Its giving me amazing opportunities to participate in community service.

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Team 2 Trainer

CEC Entertainment
06.2022 - Current

High School Diploma -

Coconut Creek High School

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Maria Florez