Maria Gaier
Celina,OH
Summary
Sales manager with over 12 years of retail experience, specializing in process optimization and team performance enhancement. Proven track record in maximizing profitability through effective staff management, P&L oversight, and customer service initiatives. Expertise in training and operational efficiency improvements, leading to significant performance gains.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Menards
Celina, OH
01.2024 - Current
- Supported daily operations and coordinated staff schedules effectively.
- Trained new employees on company policies and customer service standards.
- Assisted in inventory management and ensured stock levels met demand.
- Collaborated with managers to streamline processes and improve efficiency.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Conducted regular team meetings to communicate updates and foster teamwork.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Coordinated with the General Manager to develop and implement strategic plans.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
Assistant General Manager
Menards
Anderson , IN
05.2022 - 01.2024
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Manager
Menards
Fishers, IN
03.2021 - 05.2022
- Supervised sales team to enhance product knowledge and boost customer engagement.
- Utilized software and design programs to create customized kitchen layouts for customers.
Assistant Front Office Manager
Menards
Fishers, Indiana
05.2017 - 03.2021
- Assisted in managing daily front office operations and customer service initiatives.
- Coordinated scheduling for front office team to ensure adequate coverage and efficiency.
- Performed cashiering duties such as handling payments from customers.
- Maintained accurate records of accounts payable transactions and reconciliations.
- Maintained accounts payable files and records in an organized manner.
Education
High School Diploma -
Anna High School
Anna, OH05-2012
Some College (No Degree) -
Ball State University
Muncie, INSkills
- Staff training and development
- Customer service excellence
- Inventory control
- Process optimization
- Administrative assistance
- Team leadership
- Scheduling coordination
- Problem solving
- Effective communication
- Employee relations
- Sales and marketing
- Task prioritization
- Multitasking Abilities
- Records organization and management
- Hiring and onboarding
- Conflict resolution
- Time management
- Payroll processing
Timeline
Assistant General Manager
Menards
01.2024 - Current
Assistant General Manager
Menards
05.2022 - 01.2024
Sales Manager
Menards
03.2021 - 05.2022
Assistant Front Office Manager
Menards
05.2017 - 03.2021
High School Diploma -
Anna High School
Some College (No Degree) -
Ball State University