Maria Gallardo
Salt Lake City,UT
Summary
As an employee of the Department of Veterans’ Affairs, I look forward to serving the needs of veterans, caregivers, and their families. My experience as a medical aid and veteran caregiver allow me to cultivate productive, respectful relationships among clients, caregivers, and Department of Veterans’ Affairs staff. I have had the opportunity to work closely with the VA Police; I have been impressed with their professionalism and commitment to duty. I have expressed interest in the carrier to several officers; who have provided encouragement, mentorship and training materials which I have independently studied. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
14
14
years of professional experience
Work History
BARISTA
Department of Veterans’ Affairs
05.2023 - Current
- Supervision of daily operations in Patriot Café
- Brew Coffee, and make special drinks
- Ensuring food safety, café cleanliness, and proper food handling
- Record, track, and balance daily transactions, tills, and purchasing reports.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
Caregiver
Department of Veterans’ Affairs
01.2012 - Current
- Client care and family aid during incapacitation, convalescence, or adjustment
- General housekeeping, cooking, and sanitation
- Purchasing groceries, medication, and other necessities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with daily living activities, running errands, and household chores.
Sterile Processing
Department of Veterans’ Affairs
10.2021 - 05.2022
- GS6 pay rate
- Prepare medical equipment
- Sterilize, assemble, clean equipment
- Distribute medical supplies.
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Picked instruments and supplies for surgeries.
- Recorded biologicals and test results.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Assisted with development and coordination of medical equipment inventories.
- Developed and maintained medical equipment databases.
HEALTH AIDE
Department of Veterans’ Affairs
10.2020 - 10.2021
- GS3 pay rate
- Conduct screening to incoming walking or vehicle traffic to the VA Salt Lake City Campus with VA Police assistance
- Accurately questioning Veterans, Contractors, Staff Members and Visitors to the VA Facility
- Able to interact verbally in Spanish or English with the Veterans, Visitors, and Staff members
- Able to prevent and resolve verbal conflict resolution with Veterans, Visitors, and Staff Members
- Responsible for maintaining order by protecting life and property
- Provide required equipment to incoming patrons, to include face masks
- Work independently and or as a part of a team
- Determine the difference of both physical and psychological effects
- Establish, role model, and assist inpatient/ residents and families in adhering to infection control principles throughout the facility
- Monitor all incoming traffic through the major checkpoints as VA Salt Lake City Health Care System
- Work closely with VA Police by providing reports of any activities and promoting good public relations
- Informing VA Police of any incidents that may be criminal act or statute violations.
Sales Clerk
Department of Veterans’ Affairs
08.2018 - 10.2020
- Supervision of daily operations in Retail Store and Patriot Café
- Coordinating employee training
- Ensuring food safety, café cleanliness, and proper food handling
- Record, track, and balance daily transactions, tills, and purchasing reports.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Processed payments and returns with accuracy and efficiency.
Medical Assistant
Dignity Health
01.2010 - 12.2012
- Intake patient vitals
- EKG'S
- Assist with minor surgeries and procedures
- Make appointments
- Injections/ draw blood.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Applied Science - Criminal Justice
Salt Lake City Community College
Salt Lake City, UT05.2025
Medical Assistant Certification -
Academy of Healing Arts
Las Vegas, NV07.2008
High School Diploma -
Pacifica High School
Oxnard, CA06.2004
Skills
- Receive and answer emergency and non-emergency calls
- Record all the calls
- Proactively address problems and suggest solutions
- Receive and dispatch orders
- Assess situation and prioritize calls
- Oversee the route of field units and track delivery status of products
- Coordinate schedule in the most effective manner
- Inform field units about orders and traffic
- Track and update call logs and data in software programs
- Provide reports to upper management
- Able to initiate contact when unusual persons and/ or circumstances present themselves, and when accidents occur; making detailed reports on all such occurrences
- Assist in developing and approving methods for automating reports using a variety of software packages
- Brew Coffee, make special drinks and maintain the coffee shop
- Assist in the analysis, statistical and demographic data to
- Support program development and to aid in the establishment of goals and objectives
- Develop methods for automating various administrative reports
- Assemble and summarizes data, background information, and other materials from publications and other sources Prepare executive summaries
- Collaborate with prosthetics to assure compliance with inventory numbers and national policy
- Compile and prepare a variety of written reports
- Assist in the development, maintenance and monitoring elements of the Telehealth Program share point
- Serve as the primary contact and subject matter expert for individuals requesting information about the Telehealth Program
- Manage an electronic wait list and process alerts in a timely manner
- Coordinate schedules and arranges meetings
- Assist as required in booking meeting rooms/venues, preparation of agendas/minutes and tracking follow-up items related to the meeting
- Gathers new enrollee's supplies and equipment and prepares it for patient use and mailing
- Compiling and organizing, and securing confidential documents
- Draft letters, summaries, recommendations, analyses for medical and legal professionals
- Proficient in Microsoft Office Software, E-mail, and Digital, Paper, and E-Cloud Filing Systems
- Assess staffing needs and produce staffing calendar
- Schedule and facilitate travel, staff meetings, staff education
- Stock, order, manage, and document office supplies and supply closet for office staff
- Staff hiring and training, implementation of policies, and explanation of data analysis using charts
- Track administrative costs for office and business needs
- Provide sterile preparation of supply items and reusable medical equipment
- Prepare reusable medical equipment
- Prepare surgical trays and sets
- Familiar with regulations of criminal and or non -criminal laws
- Work with a wide range of medical and surgical cleaning devices, including instrument washers and sterilization equipment
- Operate ultrasonic, instrument washer/sanitize, and cart washer equipment
- Assemble sets by instrument recognition and referencing surgical specialty data cards
- Determine appropriate method of sterilization and operate low temperature and/or steam sterilizers correctly
- Report Writing
- Safety and Security
- Criminal Law Knowledge
- First Aid and CPR Certified
- Dispatcher Monitoring
- Emergency Protocol
- Fire and Safety Guidance
References
- Jonathan E. Sweatfield, Detective, J.sweatfield@gmail.com, (801) 599-4934
- William Smith, Lieutenant, William.Smith2e54c9@va.gov, (801) 389-5816
- Luary Rivera, Medical Supply Technician, Luary.Rivera@va.gov, (801) 809-1393
- Sarah Carrington, Canteen Chief, Sarah.Carrington@va.gov, (385) 212-9243
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
BARISTA
Department of Veterans’ Affairs
05.2023 - Current
Sterile Processing
Department of Veterans’ Affairs
10.2021 - 05.2022
HEALTH AIDE
Department of Veterans’ Affairs
10.2020 - 10.2021
Sales Clerk
Department of Veterans’ Affairs
08.2018 - 10.2020
Caregiver
Department of Veterans’ Affairs
01.2012 - Current
Medical Assistant
Dignity Health
01.2010 - 12.2012
Associate of Applied Science - Criminal Justice
Salt Lake City Community College
Medical Assistant Certification -
Academy of Healing Arts
High School Diploma -
Pacifica High School
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